I cannot update my Tom Tom Via 135 Via device — TomTom Community

MyDrive Connect

I cannot update my Tom Tom Via 135 Via device

NerjaNerja Posts: 1 [New Seeker]
in MyDrive Connect
I connect the device, the screen says Getting Ready and then Downloading, but nothing happens. After a few minutes the screen goes to a picture of a spanner and a screwdriver crossed and a notice all servers are busy.

Answers

  • VikramKVikramK Posts: 10,904 Moderator
    edited October 2019
    Hi @Nerja

    Could you do a clean reinstall of the MyDrive Connect application?

    I would recommend using revo-uninstaller.

    If that does not fix the problem I will need the log files so that I can forward them to the team.

    How to get the log files? See my comment here

    Regards
    Vikram
Sign In or Register to comment.

Who's Online in this Category1

dalboni
dalboni