I cannot update my Tom Tom Via 135 Via device — TomTom Community

MyDrive Connect

I cannot update my Tom Tom Via 135 Via device

NerjaNerja Posts: 1 [New Seeker]
in MyDrive Connect
I connect the device, the screen says Getting Ready and then Downloading, but nothing happens. After a few minutes the screen goes to a picture of a spanner and a screwdriver crossed and a notice all servers are busy.

Answers

  • VikramKVikramK Posts: 11,651 Moderator
    edited October 2019
    Hi @Nerja

    Could you do a clean reinstall of the MyDrive Connect application?

    I would recommend using revo-uninstaller.

    If that does not fix the problem I will need the log files so that I can forward them to the team.

    How to get the log files? See my comment here

    Regards
    Vikram
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