No map updates offered for the START 20 device / Serial number starting AP — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

No map updates offered for the START 20 device / Serial number starting AP

Gabriel_n1Gabriel_n1 Posts: 1 [New Traveler]
edited October 11 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hi. I have start 20 model 4EN42. It doesn’t show any map updates and they are a few years old... is this one still supported? Serial number starts with AP. It updates all software but does not show any map updates.
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  • VikramKVikramK Posts: 8,159 TomTom Moderator
    Hi @Gabriel_n1

    Welcome to the community!

    Your Start 20 is still supported for map updates. I reviewed your device details in the backend and I find there is no active subscription for map updates.

    If you order a yearly map update service on our webshop you will see new maps under downloads in MyDive Connect.

    Thanks
    Vikram
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