No map updates offered for the START 20 device / Serial number starting AP — TomTom Community

GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)

No map updates offered for the START 20 device / Serial number starting AP

Gabriel_n1Gabriel_n1 Posts: 1 [New Traveler]
edited October 2019 in GO 800, 1000, 2000 series / Via series / Start 20 and 60 Series (MyDrive Connect)
Hi. I have start 20 model 4EN42. It doesn’t show any map updates and they are a few years old... is this one still supported? Serial number starts with AP. It updates all software but does not show any map updates.
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Comments

  • VikramKVikramK Posts: 9,892 Moderator
    Hi @Gabriel_n1

    Welcome to the community!

    Your Start 20 is still supported for map updates. I reviewed your device details in the backend and I find there is no active subscription for map updates.

    If you order a yearly map update service on our webshop you will see new maps under downloads in MyDive Connect.

    Thanks
    Vikram
  • RokalyRokaly Posts: 1 [Apprentice Seeker]
    I am having a similar problem with Start 20 with Lifetime Maps. Serial # AP... I'm having difficulty updating to 1040. I haven't used in a few years and now out of date?
  • DougLapDougLap Posts: 5,698
    Superuser
    Hi @Rokaly

    Have you added a Micro SD Class 10 memory card rot the extra memory card. I would suggest you need an 8gb card .

    Doug
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