No map updates offered for the START 20 device / Serial number starting AP

Gabriel_n1 Registered Users Posts: 1
New Traveler
Hi. I have start 20 model 4EN42. It doesn’t show any map updates and they are a few years old... is this one still supported? Serial number starts with AP. It updates all software but does not show any map updates.


  • VikramK
    VikramK Administrators Posts: 14,276
    Hi @Gabriel_n1

    Welcome to the community!

    Your Start 20 is still supported for map updates. I reviewed your device details in the backend and I find there is no active subscription for map updates.

    If you order a yearly map update service on our webshop you will see new maps under downloads in MyDive Connect.

  • Rokaly
    Rokaly Registered Users Posts: 1
    Apprentice Seeker
    I am having a similar problem with Start 20 with Lifetime Maps. Serial # AP... I'm having difficulty updating to 1040. I haven't used in a few years and now out of date?
  • DougLap
    DougLap Posts: 10,024
    Hi @Rokaly

    Have you added a Micro SD Class 10 memory card rot the extra memory card. I would suggest you need an 8gb card .

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