Runner 2 battery problem — TomTom Community

Runner 2 battery problem

Hello guys.
I bought a runner's watch from a (not very honest) boy 2.
he connects to the PC, has the latest update and connects via Bluetooth to the phone.
the problem is that the battery does not work.
after a night of charging, the disconnection from the socket and after 1 minute the battery is almost dead 1/3.
after a short check from info and it's 2/3 to then immediately return to 1/3.
night off, cardio off, gps off, all off.
as soon as I turn on the gos with a training program, it immediately tells me that the battery is empty and turns off soon after.
do you think is the battery that does not hold the charge or is it a software problem?
can the battery be replaced, and where can I find it?
Thanks

Comments

  • tfarabaughtfarabaugh Posts: 16,384
    Superusers
    Sounds like a depleted battery, but first try a factory reset. You can also request a firmware rollback at the link below, which may help as there is known battery drain issue, depending on the model you have. The battery is not replaceable by TomTom but some users have been able to open up the watch (will need special tools) and buy a replacement battery online (will need to figure out which one to buy yourself) and reinstall it.

    https://discussions.tomtom.com/en/discussion/1117812/software-version-rollback-requests-battery-issues-runner-spark-watch-series#latest
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    Thanks for the reply.
    I wrote to the link you posted.
    let's see how they answer me.
    you know someone who changed the battery, and how he did it.
    the hardest thing I don't think is to take it apart, but find the right battery.
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    No way.
    even taking it to 1.3.255, the battery will discharge equally immediately.
    Is it just a battery prob, or could it be something else?
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    hi guys, i opened my runner 2 cardio.
    I noticed that it is not so simple, because the battery is connected by red and black wires.
    Instead in some tutorials the runner has the battery with only two poles without wire connections.
    What are the steps to replace this battery?
    How do I disconnect the black plug?
    under the battery there is a circuit, how can I not damage it?
    please help! thanks
  • GrandeandGrandeand Posts: 16 [Master Traveler]
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    this my tom tom
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    the problem with my swatch
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    inside swatch
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  • sweetman70sweetman70 Posts: 35 [Outstanding Explorer]
    Grandeand wrote: »
    the problem with my swatch
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    inside swatch
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    Hi Grandeand, I would disconnect the battery simply cutting the wires just as they come out from the battery. Example:
    07rfwagaspj6.jpg

    This way you can connect the new battery cables easily to the old ones, without desoldering the cable from the watch plate.

    Ciao
    Tony
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    sweetman70 wrote: »
    Grandeand wrote: »
    the problem with my swatch
    [url="

    inside swatch
    [url="

    Hi Grandeand, I would disconnect the battery simply cutting the wires just as they come out from the battery. Example:
    07rfwagaspj6.jpg

    This way you can connect the new battery cables easily to the old ones, without desoldering the cable from the watch plate.

    Ciao
    Tony

    Thank you so much for the answer ...
    so I have to cut the wires where you indicated?
    and the new battery wires, will I have to solder them to the ones I cut?
    that black connector, can't you unhook it?
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    hi guys, i ordered the battery on aliexpress we see how long it takes to arrive ..
    the strange thing about the clock is that by disconnecting it from the charge of the whole night, as soon as i access a training function (freestyle); it turns off completely ...
    then as soon as I reconnect it to the battery charger I see that I have to put it back now, date ...
    it seems that it resets ...
    it also happens to you when you discharge the battery? ...
    what do you think?
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    arrived the new battery from aliexpress ...
    it seems completely the same as the original..
    but sure that you have to cut and solder the cables?
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    or does the black plug detach from the black plate attached to the circuit?
  • GrandeandGrandeand Posts: 16 [Master Traveler]
    done, you release the black plug by pulling and slightly lifting the battery cables ... now it's charging, we hope to show signs of life.
  • LeodubLeodub Posts: 1 [New Seeker]
    Hello,
    I have the same issue.
    -in the end, after changing the batterie is it working?
    -do you have a link (or caracteristic) to share to find the same battery as you used?
    -can you explain how you succeed to connect in the end the black and red cable from the new battery and the watch?
    many thanks
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