Runner 2 battery problem — TomTom Community

Runner 2 battery problem

GrandeandGrandeand Posts: 12 [Apprentice Traveler]
Hello guys.
I bought a runner's watch from a (not very honest) boy 2.
he connects to the PC, has the latest update and connects via Bluetooth to the phone.
the problem is that the battery does not work.
after a night of charging, the disconnection from the socket and after 1 minute the battery is almost dead 1/3.
after a short check from info and it's 2/3 to then immediately return to 1/3.
night off, cardio off, gps off, all off.
as soon as I turn on the gos with a training program, it immediately tells me that the battery is empty and turns off soon after.
do you think is the battery that does not hold the charge or is it a software problem?
can the battery be replaced, and where can I find it?
Thanks

Comments

  • tfarabaughtfarabaugh Posts: 15,794 Superusers
    Sounds like a depleted battery, but first try a factory reset. You can also request a firmware rollback at the link below, which may help as there is known battery drain issue, depending on the model you have. The battery is not replaceable by TomTom but some users have been able to open up the watch (will need special tools) and buy a replacement battery online (will need to figure out which one to buy yourself) and reinstall it.

    https://discussions.tomtom.com/en/discussion/1117812/software-version-rollback-requests-battery-issues-runner-spark-watch-series#latest
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
    Thanks for the reply.
    I wrote to the link you posted.
    let's see how they answer me.
    you know someone who changed the battery, and how he did it.
    the hardest thing I don't think is to take it apart, but find the right battery.
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
    No way.
    even taking it to 1.3.255, the battery will discharge equally immediately.
    Is it just a battery prob, or could it be something else?
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
    hi guys, i opened my runner 2 cardio.
    I noticed that it is not so simple, because the battery is connected by red and black wires.
    Instead in some tutorials the runner has the battery with only two poles without wire connections.
    What are the steps to replace this battery?
    How do I disconnect the black plug?
    under the battery there is a circuit, how can I not damage it?
    please help! thanks
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
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    this my tom tom
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
    the problem with my swatch
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    inside swatch
    [url="
  • sweetman70sweetman70 Posts: 34 [Outstanding Explorer]
    Grandeand wrote: »
    the problem with my swatch
    [url="

    inside swatch
    [url="

    Hi Grandeand, I would disconnect the battery simply cutting the wires just as they come out from the battery. Example:
    07rfwagaspj6.jpg

    This way you can connect the new battery cables easily to the old ones, without desoldering the cable from the watch plate.

    Ciao
    Tony
  • GrandeandGrandeand Posts: 12 [Apprentice Traveler]
    sweetman70 wrote: »
    Grandeand wrote: »
    the problem with my swatch
    [url="

    inside swatch
    [url="

    Hi Grandeand, I would disconnect the battery simply cutting the wires just as they come out from the battery. Example:
    07rfwagaspj6.jpg

    This way you can connect the new battery cables easily to the old ones, without desoldering the cable from the watch plate.

    Ciao
    Tony

    Thank you so much for the answer ...
    so I have to cut the wires where you indicated?
    and the new battery wires, will I have to solder them to the ones I cut?
    that black connector, can't you unhook it?
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