Renaul Megane Can't add computer voice

ruurdjan
ruurdjan Registered Users Posts: 3
Apprentice Seeker
edited October 2019 in Built in car navigation
I've bought a Renaul Megane that was imported from Germany. I'm in the Netherlands.
I'd like to install a Dutch computer voice, but the TomTom home app states my device doesn't support computer voices, even though there's German, Italian and French computer voices installed.

Does anyone know how I get a Dutch computer voice installed?
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Answers

  • dhn
    dhn Posts: 33,382
    Superuser
    Call support to add a Dutch computer voice to your account:

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30
  • Megane_GTLine
    Megane_GTLine Registered Users Posts: 6
    Apprentice Traveler
    edited December 2019
    In my Megane I use the "Xander, Nederlands, Computer" voice. In contrast to Bram and Eva it mentions highways, junctions and city names. I am satisfied with it. Works fine!

    aa8t1qoane6a.jpg
  • ruurdjan
    ruurdjan Registered Users Posts: 3
    Apprentice Seeker
    That one isn’t available for me.

    I did call TomTom and got the following, somewhat cryptic, response some days later:

    “Ik heb begrepen van de technische dienst dat het helaas niet mogelijk is om handmatig de computer stem te plaatsen in uw systeem.
    Als u de Nederlandse computer stem wil plaatsen in uw systeem zal u dit moeten navragen bij uw dealer.

    De stemmen zijn geplaatst onder de map VAutoTTS of LoquendoTTS. De hele map zal herstelt moeten worden.
    Het kan zijn dat het niet mogelijk is om de stem te plaatsen, omdat de Nederlandse stem al niet was inbegrepen in het systeem wanneer u deze heeft geactiveerd.”

    Now I wonder if I should be able to get the Dutch files off another TomTom system and transfer them somehow...
  • Troubadix12
    Troubadix12 Registered Users Posts: 2,022
    Revered Voyager
    hi @ruurdjan ,

    which Carminat you have (Carminat or Carminat Live)? At the root of the SD-Card is there a folder "VAutoTTS" or "LoquendoTTS"?

    I could give you a download-link via PN

    Best Regards
    Troubadix12
  • ruurdjan
    ruurdjan Registered Users Posts: 3
    Apprentice Seeker
    edited September 2020
    Well, better late than never I guess... Apologies.

    TomTom software on my PC says 'TomTom Caminat Live' when I connect the SD card.

    There's both a VAutoTTS and a LoquendoTTS folder on the drive.
    VAutoTTS has Silvia, Thomas and Yannick 'version' files and a languages subdirectory with frf, ged and iti - I'm guessing French, German and Italian, which matched what I see in the car.


    Note that when I select 'computer voices' to install in the TomTom software on my PC, nothing shows up - not even these languages. Not sure if that's expected?
  • Troubadix12
    Troubadix12 Registered Users Posts: 2,022
    Revered Voyager
    Hi ruurdjan,

    TomTom Carminat 2.0 Live uses Nuances Vocalizer Version 7. Therefore you only need the folder "VAutoTTS".

    The folder "LoquendoTTS" is Version 6 and is for the older Carminat (without Live)

    Do you need other Languages then installed? Wrote a PN to me ;)

    Regards

    Troubadix12