I can't buy a map in Home — TomTom Community

Map purchasing

I can't buy a map in Home

DisapointedcustomerDisapointedcustomer Posts: 4 [Apprentice Traveler]
in Map purchasing
I cet this error h9u3n3pbixk3.jpg

I tried several times on different days and allways this same message.

Answers

  • DougLapDougLap Posts: 6,342
    Superuser
    Hi @Disapointedcustomer

    Have you tied going directly to the Map shop on the website.

    https://www.tomtom.com/nl_nl/drive/maps-services/shop/travel-map/

    Doug
  • DisapointedcustomerDisapointedcustomer Posts: 4 [Apprentice Traveler]
    I noticed this possibility but i'am afraid i pay for a map wich i can't use on my device after all and my investment is gone.
  • DougLapDougLap Posts: 6,342
    Superuser
    edited October 2019
    Hi @Disapointedcustomer

    Contact Customer Support to see if you can get a refund.

    Nederland (Holland)
    020 850 1022
    Maandag t/m vrijdag : 09:00 tot 17:30

    Don't answer the questions but wait for an agent to answer.

    Doug
  • DisapointedcustomerDisapointedcustomer Posts: 4 [Apprentice Traveler]
    Thx
    Thats a good starter.
    Will do asap
  • DisapointedcustomerDisapointedcustomer Posts: 4 [Apprentice Traveler]
    It seems there is a something wrong with the ordering system.
    TomTom knows about it and is working on a fix.

    The young lady on the Phone ordered the map for me and did send me the payment details. After payment i can expect the map in my TomTom Home App on my PC.

    Thx for the help. I couldn't find the number myself on the TomTom website.
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