Carminat SIM inactive

Patryk75
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
My carminate shows no connection to live service. Is the sim card inactive?
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Hello @lampard I think I have the same problem too (purchased subscription for live services for a year and services status "not connected"): I entered the question "2001xx-xxxxxx" but I wanted to know if it was possible to check on my device to see if the SIM is still active.
Thank you
Mod edit: Please do not post any personal information on a public forum!0 -
Hi @Pacio74
Welcome to the Community! The SIM card on your is still active so perhaps follow the steps in the public FAQ here: Carminat TomTom- LIVE Services isn't working
Hope it helps!
Regards, lampard0 -
@lampard I just made another complete reset of the device but the result does not change: the status of the connection of the integrated SIM remains "NOT CONNECTED" (the previous "NOT CONNECTED" was incorrect, sorry).
Mod edit: Machine translated(Italian)0