At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
Welcome to the Community! I can confirm that the SIM inside your carminat device is in an inactive state and support already processed the refund for your latest purchase of LIVE services.
Hello @lampard I think I have the same problem too (purchased subscription for live services for a year and services status "not connected"): I entered the question "2001xx-xxxxxx" but I wanted to know if it was possible to check on my device to see if the SIM is still active.
Thank you
Mod edit: Please do not post any personal information on a public forum!
@lampard I just made another complete reset of the device but the result does not change: the status of the connection of the integrated SIM remains "NOT CONNECTED" (the previous "NOT CONNECTED" was incorrect, sorry).
Patryk75
Posts: 2 [Apprentice Traveler]
Comments
Welcome to the Community! I can confirm that the SIM inside your carminat device is in an inactive state and support already processed the refund for your latest purchase of LIVE services.
Regards, lampard
Thank you
Mod edit: Please do not post any personal information on a public forum!
Welcome to the Community! The SIM card on your is still active so perhaps follow the steps in the public FAQ here: Carminat TomTom- LIVE Services isn't working
Hope it helps!
Regards, lampard
@lampard I just made another complete reset of the device but the result does not change: the status of the connection of the integrated SIM remains "NOT CONNECTED" (the previous "NOT CONNECTED" was incorrect, sorry).
Mod edit: Machine translated(Italian)