Carminat SIM inactive

Patryk75
Patryk75 Registered Users Posts: 2
Apprentice Traveler
edited October 2019 in Built in car navigation
My carminate shows no connection to live service. Is the sim card inactive?
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  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hello @Patryk75

    Welcome to the Community! I can confirm that the SIM inside your carminat device is in an inactive state and support already processed the refund for your latest purchase of LIVE services.

    Regards, lampard
  • Pacio74
    Pacio74 Registered Users Posts: 3
    Apprentice Seeker
    edited January 2020
    Hello @lampard I think I have the same problem too (purchased subscription for live services for a year and services status "not connected"): I entered the question "2001xx-xxxxxx" but I wanted to know if it was possible to check on my device to see if the SIM is still active.

    Thank you

    Mod edit: Please do not post any personal information on a public forum!
  • lampard
    lampard Administrators Posts: 5,966
    Moderator
    Hi @Pacio74

    Welcome to the Community! The SIM card on your is still active so perhaps follow the steps in the public FAQ here: Carminat TomTom- LIVE Services isn't working

    Hope it helps!

    Regards, lampard
  • Pacio74
    Pacio74 Registered Users Posts: 3
    Apprentice Seeker
    edited February 2020

    @lampard I just made another complete reset of the device but the result does not change: the status of the connection of the integrated SIM remains "NOT CONNECTED" (the previous "NOT CONNECTED" was incorrect, sorry).


    Mod edit: Machine translated(Italian)

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