Merge 2 accounts

judydye

Hi there

I have 2 devices - an old XXL and a new Via 53. Each is attached to a different email account. I want to move the via 53 onto the same account as the XXL then remove the empty account . Can anyone tell me how to do this please.

Thanks

Lochfrass

Hi and welcome to the forum

You must set the Via53 to factory settings
Tap Menu/Settings/System/reset device
http://download.tomtom.com/open/manuals/VIA_53/html/en-gb/index.htm#System-Prato.htm
After reset you can link it to the Mailadress from your XXL.

To delete the actual account from your Via53 you must use this link
https://uk.support.tomtom.com/app/answers/detail/a_id/25669/locale/en_GB

Lochfrass

@YamFazMan once explained it here.
https://discussions.tomtom.com/en/discussion/comment/1669811/#Comment_1669811
Then I don't need to write it again.
If you only have a few places, you can better enter them by hand.

Lochfrass

Hi and welcome to the forum

You must set the Via53 to factory settings
Tap Menu/Settings/System/reset device
http://download.tomtom.com/open/manuals/VIA_53/html/en-gb/index.htm#System-Prato.htm
After reset you can link it to the Mailadress from your XXL.

To delete the actual account from your Via53 you must use this link
https://uk.support.tomtom.com/app/answers/detail/a_id/25669/locale/en_GB

judydye

Thanks for the fast response.
I will try as you say. Is there any way of saving my favourites/places to restore back afterwards?

Lochfrass

Do you mean the Places from you Via53 or the XXL?

judydye

From the Via53

Lochfrass

@YamFazMan once explained it here.
https://discussions.tomtom.com/en/discussion/comment/1669811/#Comment_1669811
Then I don't need to write it again.
If you only have a few places, you can better enter them by hand.

judydye

Thanks you are a star.
I'll get to work now and report back when done

judydye

Hi - all done and dusted. The reset has worked and the device has been moved over to the other account.
I could not backup/restore the favourites as I could not find the option to download
MyDrive data. I think I had not been syncing. Still, there are not too many to redo.
Once again, thanks for your help.

Lochfrass

Thanks for Feedback.

Greetings from Germany