Screen Jumping

Infineon
Infineon Registered Users Posts: 11
Master Explorer
edited December 2021 in Devices using Wi-Fi®
Hi,
Has anyone else had an issue with there Tom Tom, whereby, the screen changes from the journey screen(Map) to directions given in text? On its own without touching the screen
In addition, the screen image has started shaking, whilst i parked up in a lay by in Leicestershire recently, the sat nav went haywire and put me into the Irish sea.
I have done a factory reset, done a complete reset 3 times and reinstalled via My drive, nothing has resolved the issues with this Tom Tom.
Any ideas, Tom Tom said they have no ideas and need to see the device, but i need to pay 105Euro for a repair.

Comments

  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi @Infineon

    Sorry about my late reply! I see that you're already in touch with the support about this and they sent you an email today, please have a look.

    Regards, lampard