At TomTom, we're all about helping you get around. That's why we use cookies to improve our sites, to offer information based on your interests and to interact with social media.
If you're OK with this, you can continue using our sites.
click here
Wir bei TomTom helfen Ihnen gerne, sich zurechtzufinden. Daher verwenden wir Cookies, um unsere Seiten zu verbessern, Ihnen Informationen basierend auf Ihren Interessen zu liefern und die Interaktion mit sozialen Medien zu ermöglichen. Wenn Sie damit einverstanden sind, können Sie unsere Seiten weiterhin nutzen.
klicken Sie hier
Chez TomTom, nous vous aidons en toutes circonstances. C'est pourquoi nous utilisons des cookies pour améliorer nos sites, afin de vous offrir des informations pertinentes en fonction de vos centres d’intérêt et d'interagir avec les réseaux sociaux. Si vous êtes d'accord, vous pouvez continuer à utiliser nos sites.
cliquez ici
They must be having trouble with the server, my Places are still there. The Routes section is playing up, even if I plan a new route or try to upload a route it doesn't appear.
Dear all,
We apologize for the inconvenience. We had a configuration mismatch which we didn't detect because apparently it only affects certain users in certain scenarios.
Could you please try again and let us know if it now works for you?
Thanks!
Daniel
Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.
The routes are back Daniel, so it looks like the problem is resolved, for me at least.
I'll carry on testing and let you know if I have any difficulties.
Dear Daniel. Over the last 2 -3 weeks all my routes on my GO520 have disapppeared from it. The routes are displayed on my windows pc but I cannot sync them with the device. To check the system I uploaded the "Atlantic Highway" from Road Trips on to my pc and clicked the "sync with device" button but it has not been downloaded onto the device. Please advise.
Hi Oast Hill,
This could be a different issue than the one originating this thread.
"The routes are displayed on my windows pc" Does this mean they appear on "My Routes" in mydrive.tomtom.com ?
Daniel, I have tomtom mydrive downloaded onto my windows pc, is this what you mean? and yes my routes are shown under the heading My routes in it. My routes are also located in "My routes" in the My drive app on my Apple ipad but not on the GO520 device itself.
Daniel, I have just downloaded the latest updates including a software update but I still cannot "see" or sync My Routes from my PC with my device. I had a number of Routes downloaded onto my device which I cannot access and My drive will not sync with the device.
Comments
Admin/Mods any ideas? Maybe VikramK can help.
We apologize for the inconvenience. We had a configuration mismatch which we didn't detect because apparently it only affects certain users in certain scenarios.
Could you please try again and let us know if it now works for you?
Thanks!
Daniel
I'll carry on testing and let you know if I have any difficulties.
Hi Oast Hill,
This could be a different issue than the one originating this thread.
"The routes are displayed on my windows pc" Does this mean they appear on "My Routes" in mydrive.tomtom.com ?
Are you using MyRoute App?
Superusers
@oast hill
Check you are logged into MyDrive on the device....
NAV4 Device...
Tap 4Dot (.... Menu) --> Tomtom Services....
Are you logged into MyDrive ???
NAV5 (Wi-Fi) Device....
Tap 4Dot (.... Menu) --> Setting --> MyDrive
ATB YFM