Rlink device problem with the map

lyonjl69

Hello following an update of my SD card on my myault space, the rlink shows me "you can not use this card on this device europe 619". I tried to update 3 times the SD card but still the same message. Yet my SD card is functional.
Serial number device: IFxxxxJxxxxx
Rlink application version: 11.344.3198541-8059
Could someone help me please?

Mod edit: Please do not post any personal information on a public forum!

VikramK

Hi @lyonjl69

A map has been activated for your Rlink built-in device, Just remove the existing map first using TomTom HOME and download a fresh version of the activated map.

Regards
Vikram

Carminat

@VikramK please resolve.

VikramK

Hi @lyonjl69

A map has been activated for your Rlink built-in device, Just remove the existing map first using TomTom HOME and download a fresh version of the activated map.

Regards
Vikram

lyonjl69

Hi @VikramK

Thanks a lot.
I managed to restore a new map into the sd card and erase the existing map that was inside by Renault toolbox since Tomtom Home can’t recognise my device.
Everything works perfectly now.

Regards
Jl