Totally wrong route for truck weight 20t — TomTom Community

MyDrive Web and Apps[Route Planner]

Totally wrong route for truck weight 20t

HarijsHarijs Posts: 7 [Apprentice Seeker]
in MyDrive Web and Apps[Route Planner]
The route is calculated more than ~400 km instead of it would be through the Innsbruck. The expected result is to take a route through the Innsbruck

Please check route for truck 20t weight
from: 39040 Freienfeld Trentino-South Tyrol, ITA
to: 45525 Hattingen North Rhine-Westphalia, DEU

Comments

  • GazibarevGazibarev Posts: 95 [Supreme Navigator]
    Since the last map update I have the same difficulties. Some unrestricted highways, such as the A98 from Rheinfelden Germany in the A5 direction, are now banned for trucks according to the new map ... but in fact there is no such ban.
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    Dear Tomtom support team,

    what is recommendations or estimates to fix it? My Tomtom proffesional 6250 has been used for work but not for new entertaiment or testing in the planning of route for truck transport.
  • DougLapDougLap Posts: 6,423
    Superuser
    Hi @Harijs

    It has been suggested that if you are able to download the country specific map that it does not have the same problem. Worth a try if you can

    Doug
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    Hello @DougLap

    Thanks for answering. Please check online or in app route for truck 20t weight
    from: 39040 Freienfeld Trentino-South Tyrol, ITA
    to: 45525 Hattingen North Rhine-Westphalia, DEUx8olfabk8bd3.jpg
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    Still no changes in route planner from Italy to Germany for truck vehicle. please look on it.
  • DorubDorub Posts: 7 [Master Traveler]
    u6xe07j571kg.png
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    Dorub wrote: »
    u6xe07j571kg.png

    Please add 20t weight and replan. Issue happens because on Austria and Germany border one Line limited till 7t, but for TomTom that means all road not allowed over 7t. Seems TomTom bug or mistake Tomtom looks from one Line perspective instead of all road iņ one direction perspective. Fastest way for this case is A12 but it not allowed from Tomtom. A lot of truck are crosing border by main road A12 every minute.

    Dear Tomtom developers please fix it.
  • DougLapDougLap Posts: 6,423
    Superuser
    Hi @Harijs

    I understand there have been some issues with the Truck and Camper map version 10.35 and it is hoped these issues will be resolved with the new version due out shortly.

    Doug
  • NiallNiall Posts: 10,821
    Superuser
    @Harijs

    Have a look at this route

    If you zoom into the first stop and move it 100m north to beyond the slip road on all hell breaks loose
    So @VikramK some thing needs to be checked on the base map at this point
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    @Niall, Thanks for your answer

    I looked on shared route, but actually suggested route for trucks not recommended and not available because a lot mountains here and hard turns. Also signs, which not allow truck motion. No, no way, our company Truck was damaged here by hot fire brakes. Wrong route from TomTom again.

    Expected route is this:
    Expected route link

    A22->Inssbruk->Kufstein->Austria and Germany border->93

    A22 main road for truck is pink that means not allowed and it is not correct!

    Thanks in advance
  • HarijsHarijs Posts: 7 [Apprentice Seeker]
    Dear TomTom support,

    Please look on Italy main roads, almost all main roads are pink, that mean roads are closed.

    It is major issue for TOMTOM, please fix it!

    ona6vafwinyt.png


    Thanks!
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