MyDrive Connect - Outage

Corrupted Europe file

JDominique
JDominique Registered Users Posts: 1
New Seeker
edited October 2019 in Map purchase & installation
I am trying to load the Europe file on my GO6000 and I am being told that the file is corrupted and the upload is failing. I have tried the repair option and it is not working. What do I need to do to resolve this
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Answers

  • VikramK
    VikramK Administrators Posts: 13,745
    Moderator
    Hi @JDominique

    Welcome to the community!

    Could you try installing a very small map of Venezuela to the internal memory?

    Once done remove any other maps which are installed. Do a soft reset and check for updates.

    Regards
    Vikram
  • DougLap
    DougLap Posts: 9,831
    Superuser
    edited October 2019
    Hi @JDominique

    As you say that you have a GO6000 which does not have lifetime maps I am assuming @VikramK has added the small map to your account.

    When you have resolved your problem do not delete the map from your device. By leaving it on your internal memory should you have a problem when updating your main map and it becomes corrupt or is lost the small map will enable you to operate the device normally. This means you can reinstall the main map and not get into the no maps situation.

    For the full European Map you will need to have a micro SD class 10 card installed size 16gb or Max 32gb. As the map will not fit on the internal memory.

    Doug
  • YamFazMan
    YamFazMan Posts: 20,796
    Superuser
    edited October 2019
    Hi
    @JDominique

    NAV4 Memory Size v Map Size Catch22....
    See... https://discussions.tomtom.com/en/discussion/comment/1670583/#Comment_1670583

    ATB YFM

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