no maps found on START 40

Sosis

Due to SD card failure my TOM TOM START 40/4, connected with my wife's account [email protected], is reporting no maps found and refuses to update. It connects to pc but nothing more. Also I'm trying to add it to my account, as second device, [email protected] with no success.
Pls advise


Mod edit: Please don't post private or personal information on a public forum. Thanks!

lampard

Hi @Sosis

Welcome to the Community! I've now made some changes to give you the fresh start to download the updates one by one.To apply these changes, you again need to follow the steps mentioned in the link here. I know you already tried this but whenever we make changes in the back-end, this procedure is necessary to apply those. (After step 8 in the link, device will say 'updating' and then reboot automatically)

Once this is done, please check for the updates in MyDrive Connect. Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1: (if offered)

• QuickGPSfix / Navcore (if these updates are offered, they cannot be de-selected)
• Map
• Speed Cameras
• Voices
• Mapshare update (recommended to update last)

Also if possible please try this while using wired, unrestricted Internet connection before starting the download. If this doesn't help, best to get in touch with our support and they'll be able to assist you further.

Hope this helps! 🤞

Regards, lampard

DougLap

Hi @Sosis

Does this help

https://discussions.tomtom.com/en/discussion/1034305/what-to-do-if-your-device-displays-no-maps-found/p1?new=1

If not because you cannot get any map on the internal memory so you can then access the Settings menu so you can format a new card then let us know so we can see if @VikramK or @lampard can sort out a map for you to help resolve the issue.

Doug

Sosis

I' ve tried to follow the instructions, I also made a complete uninstall for all the Tom Tom folders and a clean install but without resolts. It seems that I 'm not able to choose a smaller map to install it in the internal memory. It drives me directly to the complete Europe map which is too big.

lampard

Hi @Sosis

Welcome to the Community! I've now made some changes to give you the fresh start to download the updates one by one.To apply these changes, you again need to follow the steps mentioned in the link here. I know you already tried this but whenever we make changes in the back-end, this procedure is necessary to apply those. (After step 8 in the link, device will say 'updating' and then reboot automatically)

Once this is done, please check for the updates in MyDrive Connect. Whenever more than 1 updates are offered by MyDrive, then please update these 1 at a time, not all together. Even if the download or installation appears to stop or freeze, keep it connected for 4 hours, then check if the download has been completed. Best order to update 1 by 1: (if offered)

• QuickGPSfix / Navcore (if these updates are offered, they cannot be de-selected)
• Map
• Speed Cameras
• Voices
• Mapshare update (recommended to update last)

Also if possible please try this while using wired, unrestricted Internet connection before starting the download. If this doesn't help, best to get in touch with our support and they'll be able to assist you further.

Hope this helps! 🤞

Regards, lampard