GO 520 WiFi Device losing Bluetooth connection with Samsung android phone

SvenBeuckelaers
SvenBeuckelaers Registered Users Posts: 0
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
Hi,

I have a Tomtom GO520 and a samsung android phone. Almost every time my device goes to sleep or have an update or my phone does that, the connection is lost. Somethimes a have to restart the phone or i have to restart the device to get the connection back.
On the phone i can see that there is no connection with the message that "the device is out of reach" but (and excuse my language) the f*** thing is right next to it. there is no troubleshooting and when i am start to drive a have the connection fixt when i am at my f* destination. Very irritating, i paid money for a device instead of using free stuff google maps, coyote or.... simply because it supposed to be running smooth and have the best routes and traffic updates but i have more problems...

Does anyone know how to fix this or tell me whats happening?
Thanks from a frustrated soul

Answers

  • VikramK
    VikramK Administrators Posts: 13,721
    Moderator
    edited September 2019
    Hi @SvenBeuckelaers

    Welcome to the community!

    Could you try the troubleshooting steps-

    Phone:

    # Go to home screen and select the app icon
    # Then select on the settings icon
    # Browse for the Application Manager
    # Make sure that the system app are also listed here.
    # Select Bluetooth Share
    # Force stop the app
    # Tap on Storage
    # Clear both - Cache and Data
    # Restart the phone

    GO 520 WiFi

    # Using MyDrive web please create a back-up of your saved places
    # See the steps in the user guide here
    # Factory reset the device- Main menu- Settings-System-Reset device.

    Follow the pairing process, as per the video below-



    Thanks
    Vikram :)