Can't login to Android Sports App

martinohanlon
martinohanlon Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
Whenever I try and login to the Sports app I get the message.

Login failed. Please check the internet connection and try again.

I tried creating a new account but I get the same message about check the internet connection

So far I have:
- uninstalled / reinstalled
- delete cache and data
- made sure time is set correctly
- reset password and account (I can login fine to the website)

Motorola Moto g7
Android 9

Any advice?

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Answers

  • aodhanmck
    aodhanmck Registered Users Posts: 0
    New Seeker
    Hi All,

    After much hassle connecting my Spark 3 watch to Sports Connect, I'm trying to add Strava to my connected apps. It takes me to the link that says "TomTom Sports is currently down for maintenance". Is this just a temp issue or has that service been withdrawn? (and if so, anybody know any work around?)
  • pfmustoe
    pfmustoe Registered Users Posts: 1
    New Traveler
    I cannot seem to connect the Tom Tom Sports App to my watch at the moment, and TomTom Sports connect program on my laptop just returns errors too.
    A few others are complaining of issues via DownDetector.com too.
    Think it's just a TomTom issue - hopefully it'll be up and running properly later today/tomorrow.
  • mitrapo
    mitrapo Registered Users Posts: 1
    New Seeker
    got the same problem, but then it seems its something general and nothing wrong with our watches or internet...
  • mackodemo
    mackodemo Registered Users Posts: 3
    New Traveler
    Is there anybody who knows as long it take to be fixed? It takes almost all day today and nothing seems to be done.....
  • mackodemo
    mackodemo Registered Users Posts: 3
    New Traveler
    Maybe admin can give a some general answer to all users....
  • dktrotter
    dktrotter Registered Users Posts: 2
    New Traveler
    same here. I just ran a marathon and it seems more vital to me than usual to be able to upload my run and sync to strava (but I guess it's not the end of the world). How long do these kinds of things usually last?
  •  monkey2478
    monkey2478 Registered Users Posts: 1
    Apprentice Seeker
    The watch won't connect to anything now, had enough and considering Tomtom are not bothered by this side of their market I am going to Garmin Your watches are a joke

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    monkey2478 wrote: »
    The watch won't connect to anything now, had enough and considering Tomtom are not bothered by this side of their market I am going to Garmin Your watches are a joke

    It is not surprising they are not bothering, considering that TomTom Sports went out of business almost 2 years ago. What have you tried to remedy your problems, other than coming on here to complain about it?
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi there,

    Welcome, all to the Community! Yes, there was a maintenance downtime yesterday and everything should work fine now.

    Regards, lampard