Map Will Not Install

Slow_Speed
Slow_Speed Registered Users Posts: 47
Renowned Wayfarer
in Map purchase & installation
There is a continual problem with the installation of the latest map on my XXL. It can't seem to get the download. I can download and install the latest Home and other parts, but not that one. Does anyone know anything about this problem?

Answers

  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @Slow_Speed

    Welcome to the Community! Did you already sorted this one out? Please follow the steps in the public FAQ here to redownload the map on your XXL device: Re-downloading a map (TomTom HOME)

    If there's error while updating your map via TomTom HOME, please post back here!

    Regards, lampard
  • VikramK
    VikramK Administrators Posts: 13,757
    Moderator
    Hi @Slow_Speed

    It depends on what error you get when trying to install the map.

    There could be several issues like the network, corrupted files in the download or on the device memory, anti-virus or firewall blocking connectivity etc.

    Regards
    Vikram
  • Slow_Speed
    Slow_Speed Registered Users Posts: 47
    Renowned Wayfarer
    For some unknown reason, the problem went away and the download completed. However, that little download took an hour over fiber Internet speeds. Talk about inefficient!

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