Contacting a human in customer care

mickey1071
mickey1071 Registered Users Posts: 5
Apprentice Seeker
edited December 2021 in Devices using Wi-Fi®
I have tried to contact customer care ref a change of address. Well, no one works in CC. Tried the Bot. Round in circles. I keep ending up on the same page. Change it in my account. Well, guess what, you can`t change it in my accounts. This is THEEE most frustrating site for customer care I have ever used, and believe me, I`ve been on a few. Not a human in site. So, the question is, If customer care are the only ones who can change my address, then how in heavens name do I contact them???

Answers

  • DougLap
    DougLap Posts: 9,822
    Superuser
    Hi @mickey1071

    Try the following on Monday. Do not answer the questions but wait for an agent to answer.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.m.

    Doug
  • mickey1071
    mickey1071 Registered Users Posts: 5
    Apprentice Seeker
    Thanks buddy. I`ll give it a go. I still can`t see how a company as technically advanced as this has such a terrible support system. Anyhoo, as I said I`ll give it a go and thanks once again.

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