Software version Rollback requests | Battery issues | Runner & Spark watch series

19091939596105

Comments

  • ItalyRunner73
    ItalyRunner73 Registered Users Posts: 7
    Master Explorer
    @lampard rollback to 1.3.255 did not improve the battery life; please allow me to download again 1.7.64 - thank you.
  • Jasperooo
    Jasperooo Registered Users Posts: 4
    Apprentice Seeker
    Dear Lampard,

    Can you roll me back to one version prior to 1.7.64. My watch does not synch anymore, and actually (after unpairing, uninstall, reset etc.) does not connect/add device anymore either.

    The previous version was working fine. No battery issues btw.


    Thanks for the effort!
  • jimes256
    jimes256 Registered Users Posts: 6
    Master Traveler
    Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.
    same here firmware rollback please
  • poltak
    poltak Registered Users Posts: 3
    Neophyte Traveler
    Hello!
    Same here, please roll back software to version 1.3.255

    thanks
  • jimes256
    jimes256 Registered Users Posts: 6
    Master Traveler
    Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.
  • jimes256
    jimes256 Registered Users Posts: 6
    Master Traveler
    Please please please can i have a rollback? no syncing is making my watch a paperweight!!
  • Fancy
    Fancy Registered Users Posts: 2
    Apprentice Traveler
    Hi

    Please roll back my software too.

    Thanks
  • Gooz74
    Gooz74 Registered Users Posts: 2
    Apprentice Seeker
    I'm on firmware 1.7.64 and the battery is not as good as it used to be. Not extremely bad but worse than before.
    The major problem is the connection with my bluetooth headset. Outside the music stutters constantly during running and listening to music is impossible. 
    It used to be very good before the update. Will a rollback help? Please rollback to 1.3.255.
  • Gooz74
    Gooz74 Registered Users Posts: 2
    Apprentice Seeker
    Gooz74 said:
    I'm on firmware 1.7.64 and the battery is not as good as it used to be. Not extremely bad but worse than before.
    The major problem is the connection with my bluetooth headset. Outside the music stutters constantly during running and listening to music is impossible. 
    It used to be very good before the update. Will a rollback help? Please rollback to 1.3.255.
    Oh, my headset is a plantronics backbeat
  • poltak
    poltak Registered Users Posts: 3
    Neophyte Traveler

    hello!
    is there a procedure to follow for firmware rollback to 1.3.255?
    if no, can you put my device in that version?
    thank you!


  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
  • poltak
    poltak Registered Users Posts: 3
    Neophyte Traveler
    lampard said:
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
    thank you for reply,
    i already did it and i want to give a try to that version!
  • r1x
    r1x Registered Users Posts: 1
    New Traveler
    Hi @lampard

    I'm facing battery issues on by runner 2 (need to recharge every night even if I don't use gps). I've tried already factory reset, I'm did not activate bluetooth syncing with the app and night mode is off. I wanted to try firmware rollback (I've got 1.7 64). Would you please assist on this?

    Thanks!
    Riccardo
  • Fancy
    Fancy Registered Users Posts: 2
    Apprentice Traveler
    lampard said:
    @Fancy @poltak What's the issue you're facing? If it's battery related, I would suggest making a factory reset on your watch first using the Sports Connect. Once this is done, please switch the automatic syncing off ( SETTINGS > PHONE > MANAGE > SYNCING) and make sure the night mode is disabled (Check SETTINGS > OPTIONS > NIGHT). This can improve the battery life on your watch.

    @Gooz74 Please message me the email address to which your watch is linked so that I can check the details and advise accordingly! 

    Cheers, lampard
    @lampard

    I'm having battery issues where the battery shows full charge, but dies immediately if I try to go to activities. I've tried factory resetting,
  • Wilkoman
    Wilkoman Registered Users Posts: 1
    Apprentice Seeker
    Can I please have my Spark rolled back to the original firmware. Like many others since updating I only have a few hours on battery life even without actively using it.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @Wilkoman Please check your private message.
  • mjridley
    mjridley Registered Users Posts: 1
    Apprentice Seeker
    Hello can my watch firmware be rolled back please. I have a cardio running 1.7.64 and due to battery issues its nearly unusable. Thanks. ps i have already tried factory reset and turned off all syncing and night mode.
  • bazwarneford
    bazwarneford Registered Users Posts: 3
    Apprentice Seeker
    Hi,

    How do I go about asking the moderator to roll back your firmware version to 1.3.255?
  • Nostromo
    Nostromo Registered Users Posts: 8
    Master Explorer
    Juts wondering... besides having the version reset by lampard (lots of thanks to you, as you still do this for over many months), will there ever be a fix in the firmware?
    Or is this watch really a dead product to tomtom, thus no fixes, no updates?
  • LIMA123
    LIMA123 Registered Users Posts: 2
    Apprentice Seeker
    Hi, would it be possible to roll back my watch firmware please? I have a cardio running 2, version 1.7.64 and the battery doesn't charge completely anymore. And after charging, I can't do an activity for more then 30 min. So the watch is unusable at the time. Thanks for your help.
  • pedromsouza
    pedromsouza Registered Users Posts: 11
    Master Explorer
    Hi! @lampard

    Some time ago I asked to get an older version due to bluetooth issues. Recently I bought a new smartphone e syncing is VERY slow or goes to 100% e doesn't finish. Is it possible to link my account to the latest firmware?

    Thanks.
  • Sebastian_G
    Sebastian_G Registered Users Posts: 1
    New Traveler
    @lampard
    Hello, could you downgrade my software to 1.3.255? I have Spark2 ans I have problem with battery. I made factory reset, turned off all syncing and night mode.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @bazwarneford You account is linked with the 1st generation of Runner watches for which there is no way to rollback the software. Unfortunately, It might be the case of a depleted battery.

    @pedromsouza Your watch is already on the latest software version. Perhaps make a factory reset and start the pairing again by removing existing Bluetooth connection from your phone. Factory reset will remove any corrupted activity file from your watch which can a be the reason for the freezing of sync.

    Cheers, lampard
  • FrankieRunner3
    FrankieRunner3 Registered Users Posts: 2
    Apprentice Traveler
    @lampard
    Hello , I factory reset my runner 3 on version 1.7.64. after that it can't connect to my IOS device. (Every time when connection shows pin code, the display will just flash back).
    Could you downgrade my runner 3 to 1.7.60 which has been working fine with the device.
    thanks
  • Jasperooo
    Jasperooo Registered Users Posts: 4
    Apprentice Seeker
    Jasperooo wrote: »
    Dear Lampard,

    Can you roll me back to one version prior to 1.7.64. My watch does not synch anymore, and actually (after unpairing, uninstall, reset etc.) does not connect/add device anymore either.

    The previous version was working fine. No battery issues btw.


    Thanks for the effort!

    Hello Lampard,

    This request is still standing. Additionally, since the new software version the synching via PC is not working anymore either.

    Please put me on the previous version of the software. I have reseted the watch, uninstalled the PC software, etc.

    Thanks!
This discussion has been closed.