Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • Rnogueiro
    Rnogueiro Registered Users Posts: 2
    Apprentice Traveler
    @lampard my watch have a lot I problems connecting to the phone. Is impossible to be 1hour connected to phone and receive the notifications in the watch. I have tried everything, past few minutes the Bluetooth connections disappear or sometime is connected but nothing happens.
    What I want is a version that put that connections more stable, I hear about this Bluetooth connections problems with mobile phones a long time ago since this new version and Tom Tom don't do nothing about that.

    My battery without use the watch to run or something like that, have 2 or 3 days of life I think.
  • Ro72
    Ro72 Registered Users Posts: 3
    Neophyte Traveler
    Thanks @lampard I’ll try that in a moment. Hope this works as I fully charged the watch this morning, checked the battery status 2 minutes later and it shows about 1/8th battery charge. Can’t even charge the watch and use it for a single run at the moment.
  • matalena
    matalena Registered Users Posts: 12
    Apprentice Traveler
    Thanks @lampard, I have successfully done the factory reset, hope the battery will last longer now!
    Cheers, Giovanna
  • eddypauwels
    eddypauwels Registered Users Posts: 5
    Master Traveler
    @lamperd, it worked!! thanks a lot. fingers crossed now my battery issue is gone... finally...
    thanks!!
  • TomaszT
    TomaszT Registered Users Posts: 15
    Master Traveler
    Have same problem with battery. I just make factory reset but my watch is still on 1.7.64 version... can u help me?
  • eddypauwels
    eddypauwels Registered Users Posts: 5
    Master Traveler
    @lampard , battery is fully loaded now. What I do notice is that before the last firmware upgrade, when I disconnect the cable, the watch returned to clock. Since the last update, and even now with the revert back, when I disconnect, the full battery symbol remains visible, no longer reverting back to the clock. when you reconnect the cable, until the screen refreshes, then the clock does show... this is different than before. just to let you know and share in this community. I will keep you posted on battery life now back on 1.3.255...
    cheers
    Eddy
  • lyns76
    lyns76 Registered Users Posts: 1
    Apprentice Traveler
    This battery issue is affecting my watch and has been for a while now, but its getting ridiculous. This morning took it off the charger, drove to the gym and 1 minute into a workout dead. Done the reset but no option to roll back the software. Can I please get this option made available. Thanks
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @TomaszT @lyns76 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    @rgec58 I would advise you to make a factory reset on your watch and check if it helps. Otherwise, I can put you on the old version 1.3.255.

    Cheers, lampard
  • rgec58
    rgec58 Registered Users Posts: 6
    Apprentice Seeker
    I had this done once before
  • TomCerny
    TomCerny Registered Users Posts: 1
    Apprentice Traveler
    @lampard: I have the same issue with battery drain on my Tomtom Runner 3.
    Can you please set me to be able to downgrade to prior version 1.3.255. I'll do a factory reset and select this version for downgrade then.
  • GreenAlien
    GreenAlien Registered Users Posts: 2
    Apprentice Traveler
    I have the same issue with battery drain on my Runner 2. Now version is 1.7.64. I tried factory reset but nothing changed. How can I resolve this problem?
  • Besteverhelmet
    Besteverhelmet Registered Users Posts: 6
    Master Explorer
    I have only had the latest update (1.7.64) on my Runner 2 for a few weeks, it doesn’t matter if I charge my watch for one hour or 18 hours, it initially shows a full charge but within minutes it goes down to 50% and then minutes later down to virtually nothing making it impossible for me to do any workout. The watch only lasts perhaps 12 or 13 hours on standby (as a watch I mean, no workouts). I’ve tried resetting the watch and I’ve deleted all the data off it.
    i initially thought it was the charger so I bought a new one but it still doesn’t charge to full. I have an “in line USB volt/amp tester” and when the watch battery is flat I’m seeing a 0.17 amp charge go into the watch which after 10 mins has gone right down to 0.01 amp. It stays at this for the rest of the charging. I’ve even tried scouring the Internet for a battery but there doesn’t seem to be any tom-tom watch specific batteries for sale and I don’t want to put in the wrong one, Plus, I’m not keen on voiding my warranty.
    i think a Roll-Back to 1.3.255 is my only option now. How do I go about this?3ce17168-c004-4bbc-9590-83e9ac320291.jpg
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @rgec58 @TomCerny @GreenAlien @Besteverhelmet Please perform a factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    Cheers, lampard
  • Ro72
    Ro72 Registered Users Posts: 3
    Neophyte Traveler
    Hi @lampard
    ive done factory reset and I’ve rolled back to the earlier version but the battery is still no better. After fully charging it immediately shows half charged. On standby with no activities lasts about 12 hours and for any activity shuts down after about 20 minutes.

    This is means the watch is no good for any activities.

    Is is this just the battery dead after 2 years? Or a firmware/software problem? I’d hope the battery would last longer given the cost and the much better performance of other gps watches.
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    Hi Ro72,

    Please get in touch with our support and they'll be able to identify if it's the battery issue on your watch. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.

    Regards, lampard
  • TomaszT
    TomaszT Registered Users Posts: 15
    Master Traveler
    Hi @lampard ive done reset like @Ro72 (back to 1.3.255) In standby mode my watch without using any activity is still only 1 day (22H)

    Is there any other version of 1.3.255 software?
  • karinmeesters
    karinmeesters Registered Users Posts: 2
    Apprentice Traveler
    I have the same problem, since the installation of version 1.7.53 does not connect to the application. Can you connect to version 1.3.255, please?
  • lampard
    lampard Retired TomTom Employee Posts: 6,075 Retired Community Moderators and Admins
    @TomaszT No, only the one which is installed on your watch right now. It's best to check with our customer support to investigate this further.

    @karinmeesters I've put you on the version 1.3.255 for the battery issue you're facing. Please make a factory reset on the watch, the old version will be offered in Sports Connect to download.

    Cheers, lampard
  • GreenAlien
    GreenAlien Registered Users Posts: 2
    Apprentice Traveler
    Hi, @lampard.
    Ive done factory reset for my watch. Now version is 1.3.255. But battery is still not better. Everything as Ro72 wrote.
    Ro72 wrote:
    After fully charging it immediately shows half charged. On standby with no activities lasts about 12 hours and for any activity shuts down after about 20 minutes.
  • Hordy
    Hordy Registered Users Posts: 3
    Neophyte Traveler
    My Runner 2 will not connect with my phone - it is getting stuck at PIN Entry stage (no pin entry option on phone) Can you downgrade to 1.3.255. it is linked to my email account. Thanks
  • Hordy
    Hordy Registered Users Posts: 3
    Neophyte Traveler
    Should add, I have tried every other option - factory resets etc
  • LukaszP
    LukaszP Registered Users Posts: 2
    Apprentice Seeker
    @lampard : Thank you for downgrade firmware, but it's still not better. the battery runs out quickly.
    Can you restore the latest software (1.7.64) ? I will have better mp3 support though.
    Regards
  • Hordy
    Hordy Registered Users Posts: 3
    Neophyte Traveler
    Just managed to get the watch working with my phone again so change of mind - please don't downgrade - leave as it is!!! Thank you!
  • Depor
    Depor Registered Users Posts: 1
    Apprentice Traveler
    Hi
    i have a runner 2 cardio+music with short battery life. When fully charged it only lasts for about 2 hours with gps without music.

    i was reading that possible reason is new firmware. Can I try the rollback to older firmware v1.3.255 to see if this helps? Or any other suggestions.

    Thanks
  • Besteverhelmet
    Besteverhelmet Registered Users Posts: 6
    Master Explorer
    @lampard
    hi, thank you very much for supplying the instructions etc for the rolled back firmware for my runner 2 Unfortunately this has had no impact on the running of the watch and it still runs out of battery exactly like it did before. I have acquired a battery online for a spark 3 which I presume is the same battery? It cost around £10 including delivery from China and it looks like it’s the same one (I have removed the back of my watch and it looks the same). I don’t think there are many left though. 60+ a few days ago. I’m going to try and fit the battery when it comes in a few weeks but what would you suggest as my next step before the battery even gets here?

    Thanks

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