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Thanks for the answer, jus i´d like to know whether is necessary do downgrade just to 255? I didn´t have problem with battery drain with 1.6.26 which brought lot of useful functions. I think it begun with very last update. Last question - with factory reset will i lost history in mysports or just in watches? Thanks
There's only 1.3.255 version available now for the rollback in case there is a battery issue with the watch. Also when you perform a factory reset in TomTom Sports Connect, all personal data and settings on your watch are deleted.
@jctlmm@clintstone@Izzy20001 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.
@alexr1 Can you please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: iOS
Let us know the outcome!
Cheers, lampard
what if now i'm on 1.3.255 version and still suffered the battery drain? what version should i go?
Since March my tomtom Spark Cardio Music began to drain battery very fast, the watch got dead until 2.5 hrs of use, and in stand by the battery last 1 day. This issue appeared from the one update, today is update to 1.7.64, I already did the resets procedures posted in this forum bui thint the issue isn't resolved yet, I would hate drop the watch because I bought it two in August 2016 (just two years), and the other one doesn't have this problem although hasn't the latest updates.
I hope someone help me, I saw that this topic is very common.
i think you should ask @lampard to guide and lead you to 1.3.255 and welcome to the battery drain society
@higor80 Have you tried the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS ? Let us know the outcome!
@camj316 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.
hi @lampard, since a couple of weeks I experience the same battery drain issue with the latest firmware. Can you please provide me the old firmware version?
Sidenote No offence to you - I know there is not much you can do about it... , but this forum thread is about 1 year old. Hundreds of customers experience this problem, and until today TomTom still didn't provide a permanent solution. It's acceptable to provide a firmware rollback for a short time period, but after more than 1 year is ridiculous, customers expect a decent solution and not a workaround.
hi @lampard, since a couple of weeks I experience the same battery drain issue with the latest firmware. Can you please provide me the old firmware version?
Sidenote No offence to you - I know there is not much you can do about it... , but this forum thread is about 1 year old. Hundreds of customers experience this problem, and until today TomTom still didn't provide a permanent solution. It's acceptable to provide a firmware rollback for a short time period, but after more than 1 year is ridiculous, customers expect a decent solution and not a workaround.
@Komakino Unfortunately, shortly after these flawed updates were released TomTom left the wearables market, stopped all development and laid off their Sports Division so I doubt it is every going to be solved. The rollback is the only solution.
Hi my battery is draining quick on my Tomtom Runner 3. Can only use gps for 2 hrs on a cycle before it runs out. Battery also drains quickly using stop watch. Watch is 13 months old. I have version 1.7.64.
@barerun If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.
Cheers, lampard
Hi lampard, solution didnt help, now i have instaled 1.3.255 and battery runs out after 7 hours in running mode with HR. No using and everything switched of, battery drains round 2days. I have watch for 1,5 year, may i claim for a warranty change ?
ohh ... that's not what I wanted. I thought there was a DIY way to revert to an earlier version whenever I wanted to. In fact I am at 1.6.26 right now, anxious to try the new version. Can you undo that? Thank you.
You don't want the new version, it is likely to break connectivity and cause the battery to drain fully in less than an hour, that is why they are rolling everyone back. You gain nothing but headaches from updating it.
Grateful if I could please be rolled back to the old version. I cannot sync my watch to my phone and get only an hour of battery life after a full charge.
Hi, can I also have my Adventurer rolled back to previous version of firmware? Followed every sugestion in the foruns and still nothing. It is a brand new watch with 1,7,64 that gives me the pin but then stays forever trying to pair.
@Komakino@Phillgriff I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software.
@aspi5762 Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
@Julio Mano I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS
@barerun It's best if you can contact our support and they'll be able to assist you further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.
@Komakino@Phillgriff I've now put you on the version 1.3.255, please make a factory reset again and the update will be offered to you in Sports Connect software.
@aspi5762 Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
@Julio Mano I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS @barerun It's best if you can contact our support and they'll be able to assist you further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.
Cheers, lampard
Thanks but I have tried that with no sucess. I believe there is un incompatibility with TomTom firmware 1,7,64 and Miui 9 or 10 xiaomi redmi note 4x because I was able to pair with an old Motorola xt1032 with bluetooth 4.0. The only solution left is to try the 1.3.255 firmware.
@Eserrano@Deianira1 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.
Regards, lampard
@lampard please roll back my watch. I have tried EVERY suggestion I was sent and that I read here and still nothing.
This is very frustrating, and if doesnt work with the old firmware I will return the watch to the store. This is almost useless since I go by days without going to a PC, and the idea of having to manually, by cable, upload my workouts defeats the purpose of having such a watch.
Thanks
Julio
@lampard I've gotten my watch on version 1.3.255 now, but it only made things worse.
The watch says "Ready to go" immediately when connected. But keeps on charging, even after 24 hours. Then the moment I unplug it, it dies due to lack of power. In other words, it doesn't get to a full charge and only lasts 1 second.
The watch was working perfectly when on version 1.7.62. Problems started at version 1.7.64
I can't imagine the battery died by coincidence.
Can we try version 1.7.62 for me?
@lampard Could you please rollback my device as well. The battery drain is turning into a nuisance and happy to have found this thread. Perhaps you should update more users pro-actively?
Comments
There's only 1.3.255 version available now for the rollback in case there is a battery issue with the watch. Also when you perform a factory reset in TomTom Sports Connect, all personal data and settings on your watch are deleted.
Cheers, lampard
Thanks
what if now i'm on 1.3.255 version and still suffered the battery drain? what version should i go?
i think you should ask @lampard to guide and lead you to 1.3.255 and welcome to the battery drain society
@camj316 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.
If there's a battery drain with the 1.3.255 version, it's best to get in touch with our customer support and they'll be able to assist you further.
Cheers, lampard
Sidenote
No offence to you - I know there is not much you can do about it... , but this forum thread is about 1 year old. Hundreds of customers experience this problem, and until today TomTom still didn't provide a permanent solution. It's acceptable to provide a firmware rollback for a short time period, but after more than 1 year is ridiculous, customers expect a decent solution and not a workaround.
cheers, Barerun
Grateful if I could please be rolled back to the old version. I cannot sync my watch to my phone and get only an hour of battery life after a full charge.
Thank you!
@aspi5762 Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
@Julio Mano I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS
@barerun It's best if you can contact our support and they'll be able to assist you further. You can click on 'Contact Us' option at the bottom of this page to Phone/Email them.
Cheers, lampard
Thanks but I have tried that with no sucess. I believe there is un incompatibility with TomTom firmware 1,7,64 and Miui 9 or 10 xiaomi redmi note 4x because I was able to pair with an old Motorola xt1032 with bluetooth 4.0. The only solution left is to try the 1.3.255 firmware.
Regards, lampard
This is very frustrating, and if doesnt work with the old firmware I will return the watch to the store. This is almost useless since I go by days without going to a PC, and the idea of having to manually, by cable, upload my workouts defeats the purpose of having such a watch.
Thanks
Julio
Thanks,
Manuel
thanks
Wes
Cheers, lampard
The watch says "Ready to go" immediately when connected. But keeps on charging, even after 24 hours. Then the moment I unplug it, it dies due to lack of power. In other words, it doesn't get to a full charge and only lasts 1 second.
The watch was working perfectly when on version 1.7.62. Problems started at version 1.7.64
I can't imagine the battery died by coincidence.
Can we try version 1.7.62 for me?