Software version Rollback requests | Battery issues | Runner & Spark watch series

Cidraque

Hi Jürgen i can't send you a private message if you don't follow me thanks
Juan

Jürgen

LisavdHulst wrote:

Hi Jürgen, can you also do mine? Just bought my runner 3, same issues as all others here. Won't pair, where my other Runner 1 does.

When you now do a factory reset you'll return to 1.3.255.

Jürgen

rsmith wrote:

Hi Jurgen, please can you roll my firmware back to 1.3.255? The battery drain currently makes my watch unusable.

If you now do a factory reset you'll return to 1.3.255.

luca69x

Always the usual answer, never any definite novelty

Jürgen

sathboogie wrote:

Hello Jurgen,

Since the update to 1.7.53 my tomtom runner 3 cardio (HRxxxxGxxxxx) is not able to synchronize with my Tomtom sports app anymore. Is it possible to provide me the downgrade to version 1.3.255? Thank you in advance.

If you now do a factory reset on your watch you'll return to 1.3.255.

ColonelFazackerley

Jürgen wrote:

M. Larsson wrote:

It seems that its those who have bought a clock a couple of months ago and upgraded to the new software.. Those customers seams to have these kind of issues?

No, it can happen to new watches too. But chances that this happens are extremely low. I wasn't able to reproduce this with any of my watches.

There seem to be plenty of people in this 8 page thread with problems. Why not choose 1 and offer to post them a temporary replacement while they send their's to TomTom for investigation?

luca69x

tomtom only wants to make money with sales, no assistance, no customer attention, just copy paste factory reset to 1.3.255

DGM

Jürgen wrote:

I'm afraid I have no time frame. We're still investigating. Most users simply have no issues with the latest build.

I find this very hard to believe especially considering that there are eight pages of users on this thread alone with the problem.

Also when I called TomTom support they were aware of this known issue straight away.

It is more likely that "most users" aren't aware of the forums existence and/or haven't contacted support about it.

I am also more than happy to send you my watch for examination if you replace it with a fully working version

pat berry

I can't understand why the new update isn't removed and the old put back in place. Mine is fixed now but im still very annoyed that I spent hours trying to fix it .

luca69x

Tomtom will not want to miss the VO2max and automatic pause function that work great on Garmin

LisavdHulst

Jurgen, can you shed a light here? This seems like a poor patch on a problem which is getting increased amounts of infected users. Is tomtom just sitting back and relaxing, or are they actively working on a patch? I don't feel like reverting to an old version without the added benefits of the last update, unless it'll be temporary. Which I somewhat doubt at the moment. Do we have tomtom's attention, or are we just the sad bunch that bought a defective product? If so, I'm returning mine..

godoy18

Hi Jürgen
Can you restore the previous version on my watch as well please?
Godoy.

Cidraque

Hi Jürgen i can't send you a PM , my email is [email protected] can you link my watch to 1.3.255 version? Thanks

Mod edit: Please do not post any personal information on a public forum!

Pascalito

Hi Jürgen,

Please kindly link my watch to 1.3.255 version, so that i can do a factory reset to a functionning firmware.

Thank you, Pascal

Jürgen

Godoy, Cidraque, Pascal,
If you now do a factory reset you'll return to 1.3.255.

luca69x

LisavdHulst wrote:

Jurgen, can you shed a light here? This seems like a poor patch on a problem which is getting increased amounts of infected users. Is tomtom just sitting back and relaxing, or are they actively working on a patch? I don't feel like reverting to an old version without the added benefits of the last update, unless it'll be temporary. Which I somewhat doubt at the moment. Do we have tomtom's attention, or are we just the sad bunch that bought a defective product? If so, I'm returning mine..

Jurgen, why do you just answer those who ask you how to do downgrade and not ask about upgrading?

godoy18

So, I enter no non-PC application and do a restore, although it restores and installs installation 1. 1.7.53.

How do I do? you do not have an app? Are you somewhere low?

Jürgen

godoy18 wrote:

So, I enter no non-PC application and do a restore, although it restores and installs installation 1. 1.7.53.

How do I do? you do not have an app? Are you somewhere low?

You need to do a factory reset in the Settings of TomTom Sports Connect on your computer.

godoy18

Jurgen,


got it, show !!!! thank you.

What should I do now? expect to exit a new update to fix this 1.7.53 upgrade error?



I have the tomtom bluetooth headset, I put it to pair, but the clock does not work, I've downgraded

what should I do? What can it be?

godoy18

It worked !!!!

OUR VERY HAPPY


SOOOO THANK YOU.

KKKK

VCWC45

Hi Jürgen - please roll me back to 1.3.255.
Thanks.
Vince

Jürgen

VCWC45 wrote:

Hi Jürgen - please roll me back to 1.3.255.
Thanks.
Vince

Hi Vince,
Please do a factory reset now to return to 1.3.255.
Jürgen

luca69x

Every day people who need downgrades increase, so I do not seem to be in a few users to have anomalies.

VCWC45

Thanks Jürgen. Back to normal now.

Jacco_NL

Jurgen, please set me also back to the older firmware version.

Thanks in advance!