Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @Zsoka @nunopires2001 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Lunaris247 This seems to be a known issue and I would advise you to get in touch with our support to get this reported. Please provide them with your Phone model and iOS version installed on it.

    @ediblemanager Please contact our support and they'll be able to identify if its a battery fault with your watch.

    @Devang Done! Please connect your watch to update it with 1.7.64 version.

    Cheers, lampard
  • alexjhtan
    alexjhtan Registered Users Posts: 1
    New Seeker
    Hi,

    I am on 1.7.64 and my watch has been having battery drain as well as screen blanking at the same time. Not sure if this is due to the battery drain issue but it appears to have started since the last FW update. Can you please advise if there is a fix or if the FW needs to be downgraded?
  • samuji
    samuji Registered Users Posts: 1
    Apprentice Traveler
    Hi! could you add an option in the "free mode" of Spark3/Runner3 to change from 1 second to 2 second the satellite connection frequency? I think it would improve hours the battery and help the people who use the watch more than the 10 hours that lasts. It will be usefull for long trainings or hikes.
    Thanks a lot!
  • Vroby
    Vroby Registered Users Posts: 2
    Apprentice Traveler
    Dear @lampard, I have the same battery issue, can you setup for my account the downgrade? My wife has a runner that i have just upgraded, if also on her sportwatch we notice the same battery drain issue how can we solve? it is not a proper behavior to ask to download the update on the device and then lay the blame on the user for faulty updates
  • ediblemanager
    ediblemanager Registered Users Posts: 4
    Master Traveler
    @lampard I've contacted support. Thanks for the work you're doing to help us out.
  • anikasendai
    anikasendai Registered Users Posts: 1
    Apprentice Traveler
    @lampard I have the battery drain issue on 1.7.64 on my Runner 3.
    Could you put me on the rollback version?
    Thanks
  • Sergio Marques
    Sergio Marques Registered Users Posts: 1
    Apprentice Seeker
    Dear @lampard

    Please downgrade firmware of my Tomtom watch to version 1.3.255. I have done a factory reset but I am still having the same battery issues as most users here.

    Thank You.
  • tfarabaugh
    tfarabaugh Posts: 16,948
     Superuser
    samuji wrote:
    Hi! could you add an option in the "free mode" of Spark3/Runner3 to change from 1 second to 2 second the satellite connection frequency? I think it would improve hours the battery and help the people who use the watch more than the 10 hours that lasts. It will be usefull for long trainings or hikes.
    Thanks a lot!
    Since TT has left the wearables market all development besides bug fixes has stopped so this is not going to happen. You will need to switch to another brand if you want this.
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @alexjhtan @Vroby @anikasendai @Sergio Marques If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    Cheers, lampard
  • Vroby
    Vroby Registered Users Posts: 2
    Apprentice Traveler
    Thanks lampard, for the runner cardio there is some kind of possibilities or are there expected short-term releases to solve this problem?
  • Sadface
    Sadface Registered Users Posts: 1
    Apprentice Traveler
    Hi Lampard - I have a Spark 3 running 1.7.64 and is having battery issues. Could you roll me back to firmware 1.3.255 please?
  • PepperDust
    PepperDust Registered Users Posts: 4
    Master Traveler
    @lampard My watch didn't get the revert (even after 2 factory resets). Could you apply it again?
    I PM'd you my watch serial a few weeks back.
    Meanwhile I stopped using the watch as it's battery dead after an hour or 2 max.
  • DZR
    DZR Registered Users Posts: 2
    Apprentice Traveler
    lampard wrote:
    @p.k.abrahamsen @DZR @peca If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download. This will get rid of the battery issue on your watch.

    @Lunaris247 Can you please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS
    Cheers, lampard
    Thanks for the downgrade, @lampard but the watch still has problems. In fact, it doesn't hold battery life at all - the moment I unplug it from the computer, the wall, wherever it's plugged, it dies. I've let it charge overnight for multiple nights, and the issue remains.
  • peca
    peca Registered Users Posts: 10
    Legendary Explorer
    lampard wrote:
    @p.k.abrahamsen @DZR @peca If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download. This will get rid of the battery issue on your watch.
    ...
    Cheers, lampard

    After factory reset to 1.3.255 I've gave some time to observe battery issue. The result is that it wasn't help. Even if I just wear watche without recording activities it last 2 and half days at maximum. It is lest then half of original endurance of watch battery.
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @Vroby Sorry we can't revert back the firmware version for Runner & Multisport watches (1st Gen).

    @Sadface @PepperDust @Bob_BT7 I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @DZR @peca Please get in touch with our customer support and they'll be able to determine if it's a hardware fault with your watch. You can click on the 'Contact Us' option at the bottom of this page to Phone/Email them

    Cheers, lampard
  • pocasi
    pocasi Registered Users Posts: 1
    Apprentice Traveler
    Dear lampard,
    could you please downgrade my Runer 2 Cardio watch to some previous stable version?
    I also have the battery drain problem.

    Current software: 1.7.64

    Thank you,
  • LukaszP
    LukaszP Registered Users Posts: 2
    Apprentice Seeker
    @lampard can downgrade my watch to the stable fw version ?

    Current : 1.7.64
    Spark Cardio Music 3

    1.7.53 was stable and 1.7.62 probably also

    THX
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @pocasi @LukaszP If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    Cheers, lampard
  • Djarum
    Djarum Registered Users Posts: 3
    Neophyte Traveler
    lampard wrote:
    @jwmurph @Djarum @W_T @Ble @temanisaika I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    Cheers, lampard

    Hi @lampard

    Thank you very much for the solution. I've applied the new firmware and went a couple of weeks using the watch. Also applied a couple of times a reset to factory settings but unfortunaty it did not work. Everyday when I unplug the watch from the charger it immediatly gives the 'empty battery' icon but still lasts a couple of hours. It goes back full, back empty and so on, really unstable. When I use it in an activity like running it shuts down within half an hour.

    What can I do?
  • Makair
    Makair Registered Users Posts: 1
    Apprentice Traveler
    @lampard I experience the same issues with battery drin as is described by many other users with my Spark 3 Music (currently running version 1.7.64). Could you also initiate a version rollback? Thanks!
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @Makair @chris runner I've now put you on the firmware version 1.3.255 , please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Djarum Please get in touch with the customer support and they'll be able to determine if it's a hardware issue with the watch. You can click on the 'Contact Us' option at the bottom of this page to Phone/Email them.

    Cheers, lampard
  • wyrwanna
    wyrwanna Registered Users Posts: 3
    Neophyte Traveler
    @lampard can You downgrade my spark firmware to more battery efficient version? My spark dies after 4 hours of GPS without ohr,music and connection to phone and its like 1/3 of claimed battery life.
  • seos2k
    seos2k Registered Users Posts: 7
    Legendary Explorer
    Hello,
    can I be rolled back once again to 1.3.255. I suffer from the same battery drain in 1.7.64, my GPS ON time is about 2h, this could also be due to extensive watch usage, therefore I would like to test the older firmware once again.

    Thanks for the support, Rudolf
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @wyrwanna @Senekal @seos2k If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    Cheers, lampard
  • Senekal
    Senekal Registered Users Posts: 3
    Neophyte Traveler
    Factory reset? Where is that?
This discussion has been closed.