Software version Rollback requests | Battery issues | Runner & Spark watch series

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Comments

  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @rooss91 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    @syberia101 I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS. If this fails, please make a factory reset on your watch and try again.

    Cheers, lampard
  • Scandi
    Scandi Registered Users Posts: 2
    Apprentice Traveler
    Hi, TomTom Spark 3 user here with the same battery drain problems as others. Have tried factory reset and it did not solve the problem. Would appreciate the downgrade if that will solve the issue without creating other problems. Many thanks.
  • tenbashi
    tenbashi Registered Users Posts: 8
    Legendary Explorer
    tenbashi wrote:
    I am after tests with 1.3.255 and there is one conclusion about it. CRAP.
    I started with 90% battery. I ride 2h. I ended up with 40% battery - 50% usage for 2h?
    I have this watch for 2 years and I beginning to suspect that it is made exactly for 2 years and after that You should buy new one. I really like this watch - design, functionality (it has everything what I need).
    @lampardIs there any possibility that Tomtom is going to release update?
    If you have battery issues with version 1.3.255, and you had to do a factory reset to get back to that version, an update cannot fix this. Scroll down on this page and choose the contact option to talk to Customer Support to make use of your two year warranty in Poland.

    P.S.: I have set your account back to the standard server so that your replacement watch will get the latest build.


    OK I did what Jurgen suggested. My watch came back from service and there is NO battery issue anymore. They fixed it! Know I have 1.3.255 and I want to stay with this version software but tomtom sport has for me update. Please @lampard change my settings. I don't want to update to newest version. Thanks!
  • Ble
    Ble Registered Users Posts: 2
    Apprentice Seeker
    Hi,

    @lampard Thanks for enabling me to rollback, unfortunately it helped just a bit ...
    the battery is still getting drained just a bit slower. is there any way to get rid of this issue ?
    is anybody in TomTom working on this Issue ? Shall we expect any updates or this is the end of the story for this great watch ?
  • LiaF
    LiaF Registered Users Posts: 1
    Apprentice Traveler
    Hi!

    I have the same battery issue. I have already tried the factory reset and it didn't work. I currently have the version 1.7.64. Could I please go back to a working version of the software?

    Thanks!
  • SGallian
    SGallian Registered Users Posts: 1
    Apprentice Traveler
    Hi,
    @lampard I'm experiencing the same battery issues with version 1.7.64, moreover after the factory reset the watch won't synchronise with my iphone anymore. Please enable rollback..
    Thanks in advance,
    Sara
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @Scandi @LiaF @SGallian @LenR If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download.

    @tenbashi Done! You can only reject the update three times but after that Sports Connect won't let you reject the latest update another time.

    Cheers, lampard
  • Lunaris247
    Lunaris247 Registered Users Posts: 4
    Apprentice Seeker
    Hi TomTom team,
    could I also ask you for downgrade to some previous stable version?
    I am having issue with syncing via Iphone and PC to tomtom runner 2 cardio.

    Thanks!
  • joridx
    joridx Registered Users Posts: 2
    Apprentice Traveler
    Hi,
    @lampard I have also same battery issues with version 1.7.64 in my spark 3, could you please enable rollback to the version 1.3.255?

    Thanks in advance,
    Jordi

  • Scandi
    Scandi Registered Users Posts: 2
    Apprentice Traveler
    Hi, thank you for the downgrade but like at least one previous poster I am still experiencing fast battery drain (perhaps not QUITE as fast as before, but not much difference).

    The support page says a fix is being worked on. Please could you let us have an update and an estimate of when the fix can be expected?

    Thank you.
  • Spchakravarthy
    Spchakravarthy Registered Users Posts: 4
    Neophyte Traveler
    HI, having battery issues on current firmware 1.7.64, tried all the things, now looking to downgrade my tom tom spark from 1.7.64 to 1.5.XX
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @joridx @Spchakravarthy I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Scandi Please get in touch with our customer support to check if it's the fault with the battery on the watch.

    Cheers, lampard
  • p.k.abrahamsen
    p.k.abrahamsen Registered Users Posts: 1
    Apprentice Traveler
    @lampard I to have the battery drain issue on 1.7.64 on my Runner 2.
    Could you put me on the rollback version too?

    Thanks
  • Lunaris247
    Lunaris247 Registered Users Posts: 4
    Apprentice Seeker
    Dear lampard, could you please downgrade my Runer 2 Cardio watch to some previous stable version?
    I can't sync my activities, and I would like to use my watch...

    Current software: 1.7.64

    Thanks!

    Mod edit: Please do not post any personal information on a public forum!
  • DZR
    DZR Registered Users Posts: 2
    Apprentice Traveler
    Battery life is down to virtually nothing. Can I get the rollback?
  • peca
    peca Registered Users Posts: 10
    Legendary Explorer
    Yesterday I have tried factory reset and FW was version automaticity updated to 1.7.64. Battery drain issue is still here. I do not understand why TomTom simply does not roll back last FW update as it is obviously malicious.
    I'm going to try "factory reset in recovery mode".
    // spark 3 (basic model without HRM without music
  • lampard
    lampard Administrators Posts: 6,004
    Moderator
    @p.k.abrahamsen @DZR @peca If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download. This will get rid of the battery issue on your watch.

    @Lunaris247 Can you please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS

    Cheers, lampard
  • Lunaris247
    Lunaris247 Registered Users Posts: 4
    Apprentice Seeker
    @lampard Thanks, but I've already tried those steps, didn't help.
    Also the syncing doesn't work when I link my watch to windows Pc via cable / TomTom Sports Connect - it says there is a problem why syncing the data. So syncing doesn't work neither on IPhone and Pc.
  • ediblemanager
    ediblemanager Registered Users Posts: 4
    Master Traveler
    @lampard Was downgraded a few weeks back. Watch was left a few days and battery drained to nothing. Have now had on charge a few hours and SportConnect app reports battery fully charged, yet when I disconnect, the watch is dead.

    Tried factory resetting from app, no change.

    Any advice?
  • Zsoka
    Zsoka Registered Users Posts: 1
    Apprentice Traveler
    Dear lampard,

    I have a Runner 2 Cardio + music but it's only 20 minutes and the battery dies. It's useless in this condition. Could you downgrade my Runer 2 to previous version. Perhaps it would helps me.


    Current software: 1.7.64

    Thanks!
  • peca
    peca Registered Users Posts: 10
    Legendary Explorer
    @lampard: Ok, now I have version 1.3.255. It looks like you (or someone else) set something on my account that I can set. As a SW developer I understand such magic but it is quite boring. Might be such feature implemented into "TomTom Sports Connect" desktop application or to the user website setting? Something like "until next sw update use max version x.y.x" or "do not update until another fw revision will be released"?
  • molineux1980
    molineux1980 Registered Users Posts: 1
    Apprentice Traveler
    Hi,

    I have a runner 2 bought second hand and this has been upgraded to 1.7.64.

    However after this upgrade it now fails to sync with my LG G5. There were no issues up until this. I have a pin appear on the watch but there is nowhere to enter this on the app.

    I have tried all the trouble shooting steps, forgetting with BT, deleting the app, and a factory reset using connect.

    Is it possible to rollback to an earlier software version?

    Many thanks
  • nunopires2001
    nunopires2001 Registered Users Posts: 1
    Apprentice Traveler
    Hello,

    I also have the battery drain problem, with my Tom Tom Runner 3.
    Can you please provide the firmware downgrade possibility?

    Thank you
  • Devang
    Devang Registered Users Posts: 4
    Neophyte Traveler
    lampard wrote:
    @CheeSengKui @Devang @tenbashi I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    Cheers, lampard
    Hi Lampard, the downgrade is not helping. Can you please change my setting to the latest version again?

    Thanks again.
    Devang
  • Devang
    Devang Registered Users Posts: 4
    Neophyte Traveler
    tenbashi wrote:
    lampard wrote:
    @CheeSengKui @Devang @tenbashi I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    Cheers, lampard

    Big thx.
    @lampard , the downgrade is not helping. Can you please change my setting to the latest version again?

    Thanks again.
    Devang
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