Software version Rollback requests | Battery issues | Runner & Spark watch series

17172747677105

Comments

  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    @LauraN @Dh7450 @thomasbaerten I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @nostromo Please check your personal message.

    @Walshielad You already have the version 1.3.255 installed on your watch.

    Cheers, lampard
  • tere67
    tere67 Registered Users Posts: 2
    Apprentice Traveler
    @lampard I have the battery issue too. Can you please reset me to version 1.3.255 ? Thanks a lot!
  • Derek Schott
    Derek Schott Registered Users Posts: 7
    Legendary Explorer
    tfarabaugh wrote:
    VikramK wrote:
    @abrilnovoa @Andreia_C

    Could you try the troubleshooting steps for the pairing issue on this FAQ's:

    iOS and Android@PepperDust , @moff13 could you fist try a factory reset on the watch which in many cases solves the battery drain issue.

    Regards
    Vikram :)
    This obviously is a tremendously huge problem with the Spark 3 1.7.64 upgrade. Is there someone addressing this at TomTom or not? I went from 4-5 days per charge to 5-10 minutes per charge overnight with this horrible update. From the sounds of it, no one is pushing out a fix and people are being told to resort to resetting and rolling back.

    It is really sad when you have a good product and some software engineer completely screws it up. If this can't be fixed within the week I am done with anything TomTom makes.
    It will not be fixed in a week, considering that the last one took six months and they have since left the industry and laid off the entire sports staff. It takes several weeks of beta testing for any updates anyway. Since TT has left the industry and is no longer selling devices (they are just blowing through existing inventory) there is really nothing for you to buy anyway. Time to move on to Garmin or another brand.
    Well that may be why they went out of business. Take a perfectly good hardware product, and have a bunch of software engineers try to justify their existence, and ruin something that wasn't broken to begin with. Just shaking my head....
  • Derek Schott
    Derek Schott Registered Users Posts: 7
    Legendary Explorer
    lampard wrote:
    @LauraN @Dh7450 @thomasbaerten I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @nostromo Please check your personal message.

    @Walshielad You already have the version 1.3.255 installed on your watch.

    Cheers, lampard
    I have the same issue and would like to reset back to version 1.3.255 or whatever version fixes this ridiculous software glitch...
  • Walshielad
    Walshielad Registered Users Posts: 5
    Master Traveler
    lampard wrote:
    @LauraN @Dh7450 @thomasbaerten I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @nostromo Please check your personal message.

    @Walshielad You already have the version 1.3.255 installed on your watch.

    Cheers, lampard
    I have the same issue and would like to reset back to version 1.3.255 or whatever version fixes this ridiculous software glitch...

    Hi Lampard, the roll back to 1.3.255 hasn't resolved the battery issue. I'm hoping to send this to you for repair. I'm hoping this will be a free repair even though I bought the watch Jan 16?
  • Dwijaya
    Dwijaya Registered Users Posts: 27
    Outstanding Explorer

    Hi Lampard, the roll back to 1.3.255 hasn't resolved the battery issue. I'm hoping to send this to you for repair. I'm hoping this will be a free repair even though I bought the watch Jan 16?


    For south east asia, where is the nearest location to send it?
  • fangfufu
    fangfufu Registered Users Posts: 4
    Neophyte Traveler
    @lampard , I tried everything, it still doesn't work. Could you just roll back the firmware for me please?
  • Dwijaya
    Dwijaya Registered Users Posts: 27
    Outstanding Explorer
    Walshielad wrote:
    lampard wrote:
    @LauraN @Dh7450 @thomasbaerten I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @nostromo Please check your personal message.

    @Walshielad You already have the version 1.3.255 installed on your watch.

    Cheers, lampard
    I have the same issue and would like to reset back to version 1.3.255 or whatever version fixes this ridiculous software glitch...
    Hi Lampard, the roll back to 1.3.255 hasn't resolved the battery issue. I'm hoping to send this to you for repair. I'm hoping this will be a free repair even though I bought the watch Jan 16?

    it seems work for me, still exploring the other bluetooth head set but for the same time period the battery is better in 1.3.255
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    @tere67 @Derek Schott @lynzi I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @Walshielad Please get in touch with our customer supports and they'll be able to help you further in this case.

    Cheers, lampard
  • Dwijaya
    Dwijaya Registered Users Posts: 27
    Outstanding Explorer
    Dwijaya wrote:
    Walshielad wrote:
    lampard wrote:
    @LauraN @Dh7450 @thomasbaerten I've now put you on the version 1.3.255 to get rid of the battery issue, please make a factory reset again and the update will be offered to you in Sports Connect software.

    @nostromo Please check your personal message.

    @Walshielad You already have the version 1.3.255 installed on your watch.

    Cheers, lampard
    I have the same issue and would like to reset back to version 1.3.255 or whatever version fixes this ridiculous software glitch...
    Hi Lampard, the roll back to 1.3.255 hasn't resolved the battery issue. I'm hoping to send this to you for repair. I'm hoping this will be a free repair even though I bought the watch Jan 16?
    it seems work for me, still exploring the other bluetooth head set but for the same time period the battery is better in 1.3.255

    Just having 38' running with GPS, heart rate and jaybird X3 paired with it. It looks approximate half the battery drain... Perhaps not normal but it way better from the 1.7.60. Imho
  • rteekens74
    rteekens74 Registered Users Posts: 1
    Apprentice Traveler
    my spark3 drains as fast as i see here. can you give me access to an older version with beter battery life?
    Thank you
  • Ole mj
    Ole mj Registered Users Posts: 1
    Apprentice Traveler
    I have the same problem with My adventurer.... After update the connection with the Phone got unstable... Now it wont connect at all.
    I would like to roll back the update.... To 1.7.60
  • Bossworld
    Bossworld Registered Users Posts: 4
    Master Traveler
    I’m on 1.3.255 after an issue last year where I couldn’t pair with my phone. Support rolled me back.

    I see there are more updates since then with a lot of new features/enhancements. Are they really that unstable that it necessitates staying on 1.3.255?
  • tfarabaugh
    tfarabaugh Posts: 16,973
     Superuser
    Bossworld wrote:
    I’m on 1.3.255 after an issue last year where I couldn’t pair with my phone. Support rolled me back.

    I see there are more updates since then with a lot of new features/enhancements. Are they really that unstable that it necessitates staying on 1.3.255?
    Unless you want to lose connectivity to your phone or have your battery fully drain in a few hours you are better off on 1.3.255. The features they added with the later updates (fitness age, fitness points, etc.) are fairly worthless and not worth the trouble you may get if you update. But you can always try the update and if it messes up your watch just request a rollback to 1.3.255.
  • Bossworld
    Bossworld Registered Users Posts: 4
    Master Traveler
    tfarabaugh wrote:
    Bossworld wrote:
    I’m on 1.3.255 after an issue last year where I couldn’t pair with my phone. Support rolled me back.

    I see there are more updates since then with a lot of new features/enhancements. Are they really that unstable that it necessitates staying on 1.3.255?
    Unless you want to lose connectivity to your phone or have your battery fully drain in a few hours you are better off on 1.3.255. The features they added with the later updates (fitness age, fitness points, etc.) are fairly worthless and not worth the trouble you may get if you update. But you can always try the update and if it messes up your watch just request a rollback to 1.3.255.
    Thanks - that's a shame. I'll stick with 1.3.255 then.
  • May Hoo
    May Hoo Registered Users Posts: 3
    Neophyte Traveler
    Hi there my spark watch has updated to version 1.7.64 and the battery life is awful can not even do a 10km run as battery just dies, can someone advise how to do a roll back please?

    It used to last for a week in watch mode but now can hardly last for a day.

    I have done a factory reset but still poor battery life. Very disappointed.
  • Spwhalen71
    Spwhalen71 Registered Users Posts: 1
    Apprentice Traveler
    Please add me to the growing list of requests to scale back to an earlier, functional firmware for my Spark 2 HR. Battery life has gone to almost nothing, and a factory reset did nothing to solve the problem. I'm having the same problem as others: with the HR monitor on, the watch acts as if the battery is dead. A quick connect to charge shows the battery near full, but within minutes it acts like it's dead again. Loved this watch until the update broke it.
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    @rteekens74 @May Hoo @Haan00 @Spwhalen71 If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download. This will get rid of the battery issue on your watch.

    @Ole mj If you're facing issues with pairing the watch with their smartphone, Please follow the steps in the public FAQ here to troubleshoot the pairing issues by removing the existing Bluetooth connections from your smartphone: Android/iOS

    Cheers, lampard
  • StivBarni
    StivBarni Registered Users Posts: 1
    Apprentice Traveler
    Please add me to the growing list of requests to scale back to an earlier, functional firmware for my Spark 2 HR.
  • vic4ri
    vic4ri Registered Users Posts: 4
    Neophyte Traveler
    Dear Lampard,

    My Runner 2 is on version 1.3.255, but cannot use the pc connect app as it prompts me to update with no option to skip. I would like to stay on 1.3.255 and use the pc app, could you link my watch to 1.3.255.

    Thanks.
  • May Hoo
    May Hoo Registered Users Posts: 3
    Neophyte Traveler
    Hi Lampard,

    I have rolled back to 1.3.255.

    As for the battery life, I have charged to full but it shows only half when I unplug it. I have done a run and the battery just dies off after 2km which was only 15min. I will make another attempt tomorrow.

    But after rollback, it was unable to sync. Therefore I have unpaired it. After that it was unable to pair again. I have done another factory reset, uninstalled the app and reinstalled also didn't work, gave up...

    Getting more trouble now. Even more disappointed .....
  • Haan00
    Haan00 Registered Users Posts: 11
    Master Explorer
    I have downgraded my watch to Version 1.3.255 and I'll look how the battery is responding to that. I'll keep you posted this week.

    Thanks for your help so far...

    Henk
  • aline.figueiredo
    aline.figueiredo Registered Users Posts: 1
    Apprentice Traveler
    @lampard I have the battery issue too. Can you please reset me to version 1.3.255 ? Thanks a lot!
  • lampard
    lampard Administrators Posts: 6,062
    Moderator
    @StivBarni What's the issue you're facing? Please see my reply here.

    @vic4ri @aline.figueiredo @saadil If you now perform the factory reset on the watch, the version 1.3.255 will be offered in Sports Connect to download. This will get rid of the battery issue on your watch. (You can then only reject the update three times. But after that Sports Connect won't let you reject another time.)

    @May Hoo Please get in touch with our customer support to report this and they'll be able to help you further in this case.

    Cheers, lampard
  • Marco Pires
    Marco Pires Registered Users Posts: 1
    Apprentice Seeker
    @Lampard,

    My Runner 3 is on version 1.7.64 and i´m having the battery issues reported. Can you please rollback to an stable version of it?

    Cheers,
    Marco
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