Software version Rollback requests | Battery issues | Runner & Spark watch series

Gobater

Hi,

I can confirm that 1.7.64 is working fine with my Runner 3 and Android 6.0.1 Phone (Xperia Z3 Compact).

I was able to pair my phone and headphones to the watch. Synchronizing activities and QuickGPS works reliably (it feels a little slow, but works), at least the last two days.

Looking forward to see Live Pace feature improved.

Thanks and regards

alga921

@lampard Hello, I have a problem with syncing my workouts (spark 3 cardio + music) with an iPhone. Could You rollback my watch to the 1.3.255 or update to 1.7.64 version please?

Thank You in advance for Your help, alga921

Siem73

My tomtom runner (v. 1.7.62) can't sync with my phone Huawei P8 Lite (model L21) android 6.0. I have got this issue about 4 months.

I tried everything but nothing seems to work.

I still have to use the usb-cable to connect with the PC.

Could you please link my account to 1.7.64? Thanks!

Fergus Brown

Emomorassi wrote:

Hi guys! Problems connecting app with runner 3 watch via bluetooth. I know this has been reported many times, but I could not find a solution. I'm trying to sync my watch to the app on Iphone 5, but was never able to do it. The app never asks for the PIN. The watch only shows the PIN for a few seconds while the app asks me to wait to sync, but it never does. The watch is not on the phone's bt list. I have resetted the phone and uninstalled the app a few times. Don't know what to do next... Any other suggestions?

I have the same problem. I am on 1.7.62

lampard

@Doepie Your watch already has the latest version 1.7.64 installed on it.

@gosiaw @DouglasFF84 @Clydevdw @Mark1991 @alga921 @Fergus Brown I've linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

@Siem73 We currently have issues with Huawei P8/P8 lite phones with no workaround available. You can sync your watch using the Sports Connect software on your PC/Laptop. But, I've linked your account to the firmware version 1.7.64 and see if this helps.

Cheers, lampard

matti56

@lampard: as many others I'm having trouble syncing my Runner 3 to my iPhone since I installed firmware 1.7.62. Can you link my account to firmware 1.7.64? Thanks.

DouglasFF84

@lampard hi!

I've tried 1.7.64 before but no sucess. The connection drops at 30% on both phones(moto e4 android 7.1.1 and xperia m2 aqua, android 6.x).

So, i do a reset and the firmware backs do 62.

The last firmware that work always was 1626 and the 1.7.53 work sometimes with a very persistence. So can you link to my account one of those cited?

Tks for support.

Sinnedje

Hi all,

A while ago, I updated my Spark through the Connect software to 1.7.62. At first I was really amazed how fast the watch became. But now I am going absolutely crazy on how fast the battery drains. It does not even last a day, without using any of its functions (just lying around).

Will there be a new update to fix this? Or could I also get the previous firmware back please?

Best Regards,

Dennis

Siem73

@lampard

It's working fine now ! After a long time not able to sync. Great, thanks !

Fergus Brown

lampard wrote:

@Doepie Your watch already has the latest version 1.7.64 installed on it.

@gosiaw @DouglasFF84 @Clydevdw @Mark1991 @alga921 @Fergus Brown I've linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

@Siem73 We currently have issues with Huawei P8/P8 lite phones with no workaround available. You can sync your watch using the Sports Connect software on your PC/Laptop. But, I've linked your account to the firmware version 1.7.64 and see if this helps.

Cheers, lampard

thanks lampard - sync working well

Inverno

Sinnedje wrote:

Hi all,

A while ago, I updated my Spark through the Connect software to 1.7.62. At first I was really amazed how fast the watch became. But now I am going absolutely crazy on how fast the battery drains. It does not even last a day, without using any of its functions (just lying around).

Will there be a new update to fix this? Or could I also get the previous firmware back please?

Best Regards,

Dennis

Hi everyone, same problem with my runner 3, same firmware; cardio, sleep & notifications off. I hope you can provide soon a new firmware with corrections for these important bugs.

DouglasFF84

@lampard hey man.. I tried again with 1.7.64 and record xco btt/mtb for test and the firmware upload the activity on a 3 time. Slow but functional. Tks alot. Ignore last post.

Tks for support.

oliviera9

@lampard Hi lampard, got the Adventurer recently but had problems pairing it with the phone. I saw this is a knows issue and that 1.7.64 solves it: actually I have 1.7.62... can you unlock it for me? Thx in advance

GizzyDW

Hi there, can you please downgrade my version on my Spark + music as the battery only lasts a day with normal use. If GPS is activated it lasts an hour from an apparent full charge. Or upgrade me to 1.7.64. Currently on 1.7.62. I understand this is a problem for many users.

Nguyen Quang

Dear Lampard. Pls link my account to the firmware version 1.7.64. Many tks !

GizzyDW

Updated to 1.7.64 and will see how battery goes. But still can't pair with my Huawei P9

BombCyclone

@lampard Please link my account to 1.7.64. Got a Spark 3 yesterday that refuses to talk to my iPhone.

AdamP187

I am having some major issues in the last few weeks or so with my Spark watch. Ever since it updated to Version 1.7.62, the connection to my phone (Samsung Galaxy S7 Edge) has been so difficult. In the last week, it's not wanted to connect at all.

May I please request either a rollback to the previous software version or if there is a fix with a new version, may I have that

Thank you for your time

Adam

matti56

@lampard: I updated my Runner 3 to firmware 1.7.64 and did a factory reset, but my watch is still not syncing to my iPhone. It's getting frustrating. Can you offer a fix that works?

ilary.sedda

Hi all,
I've updated my Runner 3 from original version to this 1.7.62 and after the update i can't pair with any BT hearbud. Even with the original TOMTOM. Always get the error "Piu' auricolari nel range. Utilizzarne uno solo". But no other BT devices are around me when i test. Note i've tested the BT hearbud on different phones and works and pair properly.

My SN: HRxxxxGxxxxxx

Please enable my account to update to the new firmware or help me rollback to the old one. So sad I'm stuck. Thanks

Mod edit: Please do not post any personal information on a public forum!

Thilivren

Hello

I would like to get a rollback to firmware version 1.7.60. I have been unable to sync my Spark 3 while on version 1.7.62 and 1.7.64. The sync starts (Tomtom sports app), but after approximately 20% in, it jumps to 100% without actually transferring any data.

Thanks!

tom.lungu

@lampard May you please link me to the 1.3.2555 version. I have the same battery draining and connectivity issues as everyone else. I'm currently using 1.7.62 on a runner 2. I have tried a factory reset and it doesn't work.
Thanks in advance.

Stickwood1

Aaaaaaaargh - I only bought this thing today - very excited to get involved with a fitness watch and now I'm hit with this wave of problems - can't even find where to upgrade firmware - nothing happening automatically. DISAPPOINTED. Please if you read this TOMTOM put me on at least 1.7.53 or advise otherwise. I've had this product less than 10 hours and I've already lost confidence in it!

tfarabaugh

Stickwood1 wrote:

Aaaaaaaargh - I only bought this thing today - very excited to get involved with a fitness watch and now I'm hit with this wave of problems - can't even find where to upgrade firmware - nothing happening automatically. DISAPPOINTED. Please if you read this TOMTOM put me on at least 1.7.53 as I was advised by another poor soul above!

I would take care with your buying decision considering TT has left the wearables market and is not producing any new devices (and never even released the Adventurer in the US), I would assume at this point any updates will be limited to bug fixes. I would not expect much more development so what you get in the box will likely be all there is. There are also major connectivity and battery drain issues that have not been resolved in over six months. You may want to return it and go with another brand.

McJoe

@lampard Please link my account to 1.7.64. Can i pair my watch to my lg g3? i have a problem.