Software version Rollback requests | Battery issues | Runner & Spark watch series

Jürgen

jjuuhhaa wrote:

I did the factory reset and the fully charged watch lasted for 1:21 on freestyle mode. I guess, I could revert back to 1:3:255.

If you now do another factory reset your watch will get 1.3.255 installed.

pusasa1

Hello, i have Spark Cardio. I cannnot make bluetooth pairing to my Honor 9.

Software version is 1.7.62.

Phone finds my gps watch, but pairing fails. Watch gives me pin code but phone never asks it. I have tried to restore factory settings, but it does not help, also Software version is always the same after factory settigs.

Please update / downgrade me to working software version.

Thanks!

HeatherBT

Help Please.......going round and round in circles trying to pair my Runner to my IPhone.....upgrade and now the two won't sync - have being syncing via PC no longer have access to PC so now all I have is a really lovely watch that I can't really use effectively to train with - really need to sync.......can TomTom please downgrade my software to enable me to sync - pretty please :-)

GizzyDW

stuffandting wrote:

Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.Hi
I have a runner 3 and I'm having a problem with the battery that empty fast (1 day) with GPS and Heart rate sensor (3 hours) keeps. What to do?Hi, is it possible to downgrade firmware on a Runner 2 to previous version? My average pace readout is useless now (seems to take into account previous run data!) and I depend on this. It was fine on the older software. Thanks.

Lorraine Mongelli

Hi, i upgrade my Runner 3 Cardio to the 1.7.64 because i has having problems to pairing with my Android the upgrade resolve but today my Watch stop to pairing with my phone. Can someone help me??

Lorraine Mongelli

Lorraine Mongelli wrote:

Hi, i upgrade my Runner 3 Cardio to the 1.7.64 because i has having problems to pairing with my Android the upgrade resolve but today my Watch stop to pairing with my phone. Can someone help me??

VikramK

@pusasa1 @HeatherBT @llionellmessi

Please download v1.7.64 which should resolve the pairing problem.

@Lorraine Mongelli , I would recommend you do a factory reset and try again, as the firmware v1.7.64 should not have the pairing problem.

Regards
Vikram

HeatherBT

@VikramK - many thanks for info but I don't have access to a PC anymore so how do I download v1.7.64?

Energy

Hello:

I also got big battery issues with 1.7.62. Even after a few factory resets. Is it possible get the 1.3.255 version?

Thanks

Jürgen

Energy wrote:

Hello:

I also got big battery issues with 1.7.62. Even after a few factory resets. Is it possible get the 1.3.255 version?

Thanks

If you now do a factory reset your watch will get 1.3.255 installed.

Energy

Energy wrote:

Hello:

I also got big battery issues with 1.7.62. Even after a few factory resets. Is it possible get the 1.3.255 version?

Thanks

If you now do a factory reset your watch will get 1.3.255 installed.

Thank you so much.
It works again like a charm

Theoodor

Please link my account to the working firmware, runner 2.

When will this be fixed? This is embarrassing for you Tomtom! It's soon time for me to buy a new watch and this is making me to think twice about Tomtom

Fabrizio_J

Hi Jürgen,

I would like to install 1.7.64 Version on my Spark 3 Cardio.
Could you enable me?

Thank you in advance.

KR,
Fabrizio

Fabrizio_J

Fabrizio_J wrote:

Hi Jürgen,

I would like to install 1.7.64 Version on my Spark 3 Cardio.
Could you enable me?

Thank you in advance.

KR,
Fabrizio

Just Update to 1.7.64.

KR,
Fabrizio

Antonis run

Ηι!
I have made a factory reset and now I have 1.3.255 but the battery keeps a little and here it is not very cold weather. What can i do?

HeatherBT

HeatherBT wrote:

@VikramK - many thanks for info but I don't have access to a PC anymore so how do I download v1.7.64?

[user=93]Jürgen[/user] - could you please help with this question to @VikramK - I don't have access to a PC anymore - help

llionellmessi

Hello,

i have same problem on version 1.7.62 (android phone)

Can you downgrade my firmware or put it on higher 1.7.64? I don't care if it's beta, can be tested.

Thanks a lot

Jellyjei

Hi,

I upgraded to 1.7.62 and my Tomtom spark3 won't sync anymore. Please downgrade my firmware to 1.3.255 as soon as possible. Thanks

AndreasH2

Hi,
I have also the problem that neither my Android Phone (CAT S41, Android 7.0) nor my iPhone 6S can sync.

Would you please unlock the newest firmware 1.7.64 also for my Watch.

Cheers,
Andreas

DiogoFR

Hi,
I also have the BT sync issue, with my Spark 3 running 1.7.62
Could you please enable me to upgrade to 1.7.64 if that solves the issue? Or at least rollback to a version that allows BT sync?
I normally dont’t have access to a computer, so syncing via BT is really important for me.
I have a half marathon in a couple of days and this alredy affected my training preparation.
tks

redchoppa

Spark Cardio Music, was fine, plugged it in, it did update and now it wont pair to my iphone, just keeps showing me the pair screen then instantly going back to the previous screen! I now have a watch that cost me a fortune and doesn't work, and help appreciated?

methane

Can I please get my watch rolled back to a reliable version of firmware? I don't need notifications as long as it doesn't die at the starting-gate of my next half marathon; which it did at my last.

Merkuria

I am having battery drain issues with my Spark Cardio Music. I have version 1.7.62. Seems like the issue started appearing around 1.6.26. Is it possible to rollback to some old version e.g. mentioned 1.3.255 ?

REpping

Having sync issues myself. Already did a factory reset and that didn't help. I'm on 1.7.62 right now. Can I get to a working firmware version please?

Jürgen

Antonis run wrote:

Ηι!
I have made a factory reset and now I have 1.3.255 but the battery keeps a little and here it is not very cold weather. What can i do?

In that case you can best contact our support team:
0080044144676
Δευτέρα - Παρασκευή : 10:30 - 14:30