Software version Rollback requests | Battery issues | Runner & Spark watch series

Gary H

@lampard can you please fix up pairing issue with my Spark watch upgraded yesterday to V1.7.62 needs to upgrade to 1.7.64.Thanks

lampard

@SpookyStar We can't revert back the firmware version for Runner & Multisport watches (1st Gen). I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues: Android

@zetika16 Please check your PM!

@Rupie Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

@cameronl @Skukas @Rubina @Aro1 @asustv @NickMcConnelluk @lindszym @Lorraine Mongelli @Rupie @jsspenfold @Gary H I've now linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software to download.

Cheers, lampard

SpookyStar

lampard wrote:

@SpookyStar We can't revert back the firmware version for Runner & Multisport watches (1st Gen). I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues: Android

I have already tried all of that, multiple times!

jsspenfold

Hi @lampard
Thanks for the updated firmware but still no joy. I got my phone to forget the watch, then reconnected, and it found the watch but stuck on "connecting" (for >5 mins). I tried resetting the watch and going through the same process again, but the same result.
Any ideas?
Thanks
James

DCDre

Question for folks or @lampard. I'd previously downgraded my Spark 3 to 1.7.60 (from 1.7.62) and was working happily with that. Sync to my iphone worked fine, sync to the comptuer worked fine too. It would prompt me that there's a software update available, but it gave me the option of skipping it.

Yesterday something appeared to change - when plugging into the comptuer / Sports Connect, I'm no longer given the option to skip the software upgrade. I am presented with a 'what's new' link, which takes me to a release notes page. 1.7.62 is the newest version described there.

So, here's the question - what version is it trying to upgrade my Spark 3 to? 1.7.62, which we know doesn't work so well? Or 1.7.64, which apparently works better?

For the time being I'm still functional as I can sync my watch with the phone. It's not the fastest sync, so I'd like to get the option of syncing with my comptuer working again.

Thanks in advance!

Andy-R

@lampard I have a brand new Spark 3 which was auto updated to 1.7.62, now I cannot pair my phone to android device - pin shown on watch, but no way to enter pin on android device.

Can my account please be downgraded to previous working release ASAP before I have to return device to Amazon

Lorraine Mongelli

lampard wrote:

@SpookyStar We can't revert back the firmware version for Runner & Multisport watches (1st Gen). I would advise you to follow the steps in the public FAQ here to troubleshoot the pairing issues: Android

@zetika16 Please check your PM!

@Rupie Can you please PM me the email address to which you've linked your watch and I'll have a look at it?

@cameronl @Skukas @Rubina @Aro1 @asustv @NickMcConnelluk @lindszym @Lorraine Mongelli @Rupie @jsspenfold @Gary H I've now linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software to download.

Cheers, lampard

Thanks, Lampard!! I've made the upgrade and the watch is sync with my Android!!

Biere

@lampard i have 1.7.62 on my tomtom runner cardio 2 music, i can,t sync with my phone, can you help me?? what i should do? Huawei P8 lite and samsung galaxy

Osnir

@lampard I have 1.7.62 on my tomtom spark 3 and I want 1.7.64. Thank you

girtsu

@lampard Can I get update for my Runner 3 to 1.7.64 too? Tired already from syncing to PC only.

csgaras

@lampard Can you please also include me for the update 1.7.64 for my Runner 2?

Thanks in advance!

PaulTroost

@lamperd; Can you please also include me for the update 1.7.64 for my Runner 2.
Thank you.

dveenman

@lampard: Could you please include me for an up/downgrade for my Runner 3 that allows me to connect to my phone again?

Thanks in advance!

Aro1

Thanks @lampard for the update, my watch in paired with my Android phone now!

Cheers

Rme1

@lampard, Please could you update my Account to 1.7.64 as I have sync issues with a Runner 3.

Many thanks.

Andy-R

@lampard, Please could you update my Account to 1.7.64 as I cannot connect to an android device with my Spark 3.

Thanks.

Freemanix

@lampard Please, could you add me to the list of people with 1.7.64 version, too? Many thanks!

SWijma

@lampard Please , could you add me to the list for 1.7.64 version as well ?
Thank you in advance...

pjgolls

Hi, I'm having the same pairing issues with my Galaxy S5 as described many times above. I've been through all the steps (reset watch, forget BT settings, reinstall app...) but no success. It sounds like 1.7.64 and another factory reset might help. When will this update be available?

Cheers.

ArielP

hi
can someone update what is the status with the Bluetooth connection problem ?

rosannac

Hi @lampard,

Would you please help to update the software to 1.7.64? Thanks~!

Cesium

Hi @lampard

Same issue for me, unable to sync my adventurer with my android phone... Can I have the proper version please ?
actual version 1.7.62

lampard

@DCDre @Andy-R @Biere @Osnir @girtsu @csgaras @PaulTroost @dveenman @Freemanix @SWijma @pjgolls @ArielP @rosannac @Cesium @Beckycrew I've linked your account to the firmware version 1.7.64, please connect your watch to computer and Sports Connect will offer the software.

@SpookyStar Please get in touch with our customer support and they'll be able to assist you further in this case.

@jsspenfold Which smartphone are you using? We currently have issues with Huawei P8/P8 lite phones with no workaround available.

Cheers, lampard

Biere

Hi @lampard thank you very much for your assistance.

SuperAl

@lampard
Hi. Have the same problem with bluetooth connection between Runner 2 and android app after upgrading to 1.7.62.
Could you please enable the 1.7.64 version?
Thanks in advance.