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Can you please make v1.7.62 available to me so I can see if it resolves all the issues of the previous versions.
So far I have Bluetooth pairing issue with Huawei p8 lite.
It is a staged rollout, being released in increments to allow them to monitor issues. They released to 5% this week and will continue this week and the week after if there are no major problems. Last I heard they are looking at the end of the month for full rollout. There is nothing you can do to make it come faster, we just have to wait our turn.
It will also not help you a this update does nothing for the pairing or battery issues, it is for back end server issues.
@NicolasGry88@Arkhom_@fab76 You can connect your watch and the software with the old Bluetooth stack (v1.7.60) will be offered in Sports Connect. The battery life of the watch will be impacted by this software version if you are using the phone notifications feature.
@ajsmithy Please connect your watch to PC and make a reset, the version 1.7.53 will be offered in Sports Connect.
[user=536556]krøyer[/user] With the version v1.7.60, the battery life of the watch will be impacted by this software version if you are using the phone notifications feature. Let me know if that's ok with you!
[user=536556]krøyer[/user] With the version v1.7.60, the battery life of the watch will be impacted by this software version if you are using the phone notifications feature. Let me know if that's ok with you!
Hello,
I have my runner today from my birthday.
But i can't connect with bluetooth, my iPhone and my sons phone.
Can you make 1.7.60 available for my?
Thank you.
have 1.7.53 and I can´t connect to either ios or android since upgrading.
I do not get the option to update either when connected to computer.
Battery drain. often completely empty before able to charge.
(The connection cable is a poor device but that is old news.)
I even had to make a second tomtom account to be able to login here...*
I could not log in with my usual account, wrong password although I come from a page where I am logged in.
This really embarrassing for such a large co.
@lampard
After the update to 1.7.62, the connection problem remained. All steps from instructions have been taken. phone: Huawei p8 lite. Maybe version 1.7.60 can help solve this?
Someone told me to post here to get a revert. I have a Runner 2 Cardio + Music running on 1.7.53 and I am facing battery draining issues. I’d like to have them fixed until a stable build comes out.
After the update to 1.7.53 some weeks back, I have been unable to pair with my iPhone 4. A recent update to 1.7.62 also will not pair. Could I please have a downgrade to 1.6.26, or whatever version will work for me?
I am extremely disappointed with the latest upgrade. This constant cutoff of the watch with the dead battery symbol on the watch face (even though the watch has plenty of charge) results in long periods of the watch not recording any data. After months of waiting for this to be corrected, this latest update makes the solution no closer from the user/customer (that would be me) perspective.
I have asked for a new watch for Christmas. It wasn't a TomTom.
@Somegras [user=536556]krøyer[/user] @Ceesve@Andy69@Ceesve@LCY 0706 : You can connect your watch and the software with the old Bluetooth stack (v1.7.60) will be offered in Sports Connect. The battery life of the watch will be impacted by this software version if you are using the phone notifications feature.
@Rivadi_NL@Ruho7 : Can you please follow the steps in the public FAQ here to remove your sports watch from phone’s list of paired Bluetooth:registered:️ devices?
@mwasowicz There is an ongoing issue with Huawei P8 or P8 Lite phone models which are not pairing with the Spark watches.Currently, there is no workaround for this and you need to use the PC/laptop to sync the activities for a time being. Rolling back to the old firmware will not help in this case.
@Bempa68 : Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
I got the TomTom Runner 3 for my birthday but the watch doesn't connect with my phone. The phone detects the watch and the pincode appears on my watch but it doesn't appear on my phone. So I can't connect my watch to my phone.
On the tomtom website I see there is a update 1.7.62 available since december 15th. But when I connect my watch to my pc, it doesn't update.
@Somegras [user=536556]krøyer[/user] @Ceesve@Andy69@Ceesve@LCY 0706 : You can connect your watch and the software with the old Bluetooth stack (v1.7.60) will be offered in Sports Connect. The battery life of the watch will be impacted by this software version if you are using the phone notifications feature.
Cheers, lampard
hi again
thank you for trying
but I still get no sms notification ?
so please set be back to 1.7.53 until a new software have with this function
I dont want to lose battery life without this.
br
Krøyer
Comments
Superusers
It will also not help you a this update does nothing for the pairing or battery issues, it is for back end server issues.
Can you please make v1.7.60 available to me? I have Bluetooth pairing issue for long time ago. I cannot wait for the new release.
did You remove watch from phone BT settings ?
for me 1.7.60 resolve pairing and connectivity problem.
P.S.
Maybe do watch factory reset (it will remove all datas from watch)
here You have infos
http://uk.support.tomtom.com/app/answers/detail/a_id/17393/~/resetting-your-watch
Hi,
I've the same problem with 1.7.53... no sync
Could you enable me the 1.7.60 or 1.7.62?
Thanks
@ajsmithy Please connect your watch to PC and make a reset, the version 1.7.53 will be offered in Sports Connect.
[user=536556]krøyer[/user] With the version v1.7.60, the battery life of the watch will be impacted by this software version if you are using the phone notifications feature. Let me know if that's ok with you!
Cheers, lampard
it's ok with me if I get sms notifications
Can you please make v1.7.60 available to me?
May I have v1.7.60 also? the syn prob also disturb me for a while.
Appreciated,
Eric
I have my runner today from my birthday.
But i can't connect with bluetooth, my iPhone and my sons phone.
Can you make 1.7.60 available for my?
Thank you.
may I also try out the Version 1.7.60 to try out, if my Pairing-Issues are solved after the update?
Kind Regards
Andy
I use a TomTom Runner 2 cardio and Android TomTom sports 10.0.0 build 5.31.
I do not get the option to update either when connected to computer.
Battery drain. often completely empty before able to charge.
(The connection cable is a poor device but that is old news.)
I even had to make a second tomtom account to be able to login here...*
I could not log in with my usual account, wrong password although I come from a page where I am logged in.
This really embarrassing for such a large co.
After the update to 1.7.62, the connection problem remained. All steps from instructions have been taken. phone: Huawei p8 lite. Maybe version 1.7.60 can help solve this?
Thanks!
I have asked for a new watch for Christmas. It wasn't a TomTom.
@Rivadi_NL @Ruho7 : Can you please follow the steps in the public FAQ here to remove your sports watch from phone’s list of paired Bluetooth:registered:️ devices?
@mwasowicz There is an ongoing issue with Huawei P8 or P8 Lite phone models which are not pairing with the Spark watches.Currently, there is no workaround for this and you need to use the PC/laptop to sync the activities for a time being. Rolling back to the old firmware will not help in this case.
@Bempa68 : Can you please PM me the email address to which you've linked your watch and I'll have a look at it?
Cheers, lampard
On the tomtom website I see there is a update 1.7.62 available since december 15th. But when I connect my watch to my pc, it doesn't update.
Is there any fix to connect my phone to my watch?
Thank you!
hi again
thank you for trying
but I still get no sms notification ?
so please set be back to 1.7.53 until a new software have with this function
I dont want to lose battery life without this.
br
Krøyer