Software version Rollback requests | Battery issues | Runner & Spark watch series
Comments
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Tiago Miranda wrote:ohh ... that's not what I wanted. I thought there was a DIY way to revert to an earlier version whenever I wanted to. In fact I am at 1.6.26 right now, anxious to try the new version. Can you undo that? Thank you.0
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also need help rolling back to previous version fimware. 1.7.53 is just not working.0
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gscott19702 wrote:I also have the syncing problem with a Samsung S7. Tried to unpair/pair/factory reset; and watch gives the code to enter but the app just hangs on the 'connecting' screen.
On my iPhone I had to delete Tom Tom Sports watch from my Bluetooth connections and then open the app and connect via the app as I was getting exactly that behaviour.0 -
@Jürgen
I have the same problem, since the installation of v1.7.53. It does not connect to the application. Can you link my account to the version 1.3.255, please?0 -
I have the same problem . Can you link my account as well to the older version.
Thanks0 -
thanks, does it wipe out all my data prviously recorded in the watch?0
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Jürgen wrote:djluko wrote:Same prob here too. After installing the 1.7.53 update, bluetooth sync with the Sports app on an iPhone 6S running iOS 11.0.2 is now broken.
Exact same issue as described here:
https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/runner-3-bunch-of-problems-since-last-update-1-7-53-1028501/index1.html#post1191729
The other problem is that the watch seems to freeze occasionally, showing an old time. And yesterday morning when I put my hand over the watch to activate the light, it seemed to stay on for longer than usual. I think the time freezing and light staying on longer than usual seem to happen together.
P.S.: After the reset you need to make your iPhone forget the watch in the iOS Bluetooth settings.
I have the exact same issue on my iPhone 6 Plus. I have performed a factory reset, deleted the app and reinstalled it. I can sync via the desktop app but not via my mobile phone. Now it will not pair with the mobile device, it just says "connecting" and nothing else happens.
I also only recognises the watch as a TomTom GPS Watch, and does not record the activities under the serial number.0 -
Can you restore the previous version on my watch as well please?0
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makosrepas, Judd64, Forbsie, I have now linked your accounts to the old build. When you factory reset your watches you will get the old build installed. Remember to make your phones forget the watch before you can pair again.0
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Jürgen wrote:makosrepas, Judd64, Forbsie, I have now linked your accounts to the old build. When you factory reset your watches you will get the old build installed. Remember to make your phones forget the watch before you can pair again.
Thanx for your answer in advance.0 -
Hi Jürgen
Can you restore the previous version on my watch as well please?
Isaac0 -
Thanks for you speedy response. Yet after reset I am still seeing the version being install is 1.7(see attached) Please help0
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Same issue here bluetooth sync was fine before update. I have a Runner 2 and wife has a Runner 3 and neither will connect via bluetooth reliably since the 1.7.53 update. Runner 2 seems to work on occasions but the Runner 3 connects then disconnects straight away. Support have now downgraded the Runner 3 and it works perfectly again. Any news on a fix or should I get the Runner 2 downgraded also?0
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Can I go back to the old firmware too, please?0
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Jason7 wrote:Same issue here bluetooth sync was fine before update. I have a Runner 2 and wife has a Runner 3 and neither will connect via bluetooth reliably since the 1.7.53 update. Runner 2 seems to work on occasions but the Runner 3 connects then disconnects straight away. Support have now downgraded the Runner 3 and it works perfectly again. Any news on a fix or should I get the Runner 2 downgraded also?0
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Catman1789 wrote:Can I go back to the old firmware too, please?0
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Hi Jürgen
Can you restore the previous version on my watch as well please?
Javi0 -
Can I go back to the old firmware too, please?0
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Javi, Yoelvalen, When you now do a factory reset you will return to 1.3.255.0
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I would also like to return to 1.3.255.
Let me know if I need to contact you with additional info. Unfortunately, I found that I had to create a new account (separate from my MySports account) to access this help site, and then another new account to submit this forum comment. My MySports account does not allow me full access to the Help pages, so I don't know how you match this comment to my device.
To be honest, this experience has transitioned me from being being a fan of the device to hating it. For me, training for a 1/2 marathon next week, the device is almost useless without syncing to my phone. In the interim, I've spent hours trying to solve the problem. And I'm disappointed that TomTom acknowledges the problem, is doing this downgrade to 1.3.255 on request only, and has not issued an apology or announced a plan for fixing the problem.
Just letting you know how I feel.0 -
BobEm wrote:I would also like to return to 1.3.255.
Let me know if I need to contact you with additional info. Unfortunately, I found that I had to create a new account (separate from my MySports account) to access this help site, and then another new account to submit this forum comment. My MySports account does not allow me full access to the Help pages, so I don't know how you match this comment to my device.
To be honest, this experience has transitioned me from being being a fan of the device to hating it. For me, training for a 1/2 marathon next week, the device is almost useless without syncing to my phone. In the interim, I've spent hours trying to solve the problem. And I'm disappointed that TomTom acknowledges the problem, is doing this downgrade to 1.3.255 on request only, and has not issued an apology or announced a plan for fixing the problem.
Just letting you know how I feel.0 -
I've PM-ed you the serial number and the email address the watch is linked to.
I appreciate your help. Though I'm frustrated with TomTom, it is clear that you and other service team members are being very responsive and doing everything you can.0
This discussion has been closed.