Software version Rollback requests | Battery issues | Runner & Spark watch series

MatMat

Same issue for me. When's the bug being fixed?

judeep

@VikramK @lampard
Could you please make 1.7.60 available to me also please. Couldn't sync so reset and now can't connect at all.

VikramK

@tgspencer, I would advise you make your phone forget the watch and then start with a fresh pairing.

@ShayV, I have sent you a private message could you reply to it?

@Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

@judeep, firmware v1.7.60 is available for download to you:)

Regards
Vikram

trishteh

Just an update. My Spark 3 now syncs automatically with the app when I start it up on my phone. Much better than 1.7.53.

ShayV

VikramK wrote:

@tgspencer, I would advise you make your phone forget the watch and then start with a fresh pairing.

@ShayV, I have sent you a private message could you reply to it?

@Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

@judeep, firmware v1.7.60 is available for download to you:)

Regards
Vikram

Working now!! Thanks

Lynn06

VikramK wrote:

@judeep, firmware v1.7.60 is available for download to you:)

Hello,

Could you also make this firmware available to me also? I seem to be having the same problem. I don't see the firmware listed in the release notes. Where can I get this download from?

Thank you!

Lynn

Lynn06

VikramK wrote:

@Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

Apologies, I just read this part. What do you recommend? Failing back to an earlier firmware version, or moving to the next one?

Thanks

Lynn

judeep

VikramK wrote:

@judeep, firmware v1.7.60 is available for download to you:)

Regards
Vikram

Thanks Vikram that worked a treat

Cindyc18

I have bought the watch for my woman. But i have the same problem.
I can not connected the watch with Samsungs Galaxy s6 (tried 2 phones).
Can you please share me the link to the new firmware.
Thank you in advance

Sayo

Good morning,
I'm having troubles with pairing my phone (Xiaomi mi5) with the watch tomtom adventurer. I updated the watch to the latest version and now when I try to pair on the app my sports, the watch shows the pin code to pair but the phone does not ask for that pin to be typed and finally the phone stops trying to connect. Could you give some help about this problem?

Watch version: 1.7.53

VikramK

@Cindyc18, @Sayo and @Lynn06, I have made the firmware v1.7.60 available for you guys. Test it and let us know how it goes...

Regards
Vikram:)

Cindyc18

@VikramK Thank you for the fast solution.

I installed the firmware and the watch is now connected to the phone.

0031

@VikramK @lampard
Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

Lynn06

Thank you Vikram for your help, I have now been able to pair my watch with my phone.
Thanks,
Lynn

VikramK

0031 wrote:

@VikramK @lampard
Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

Done....

@Lynn06

Glad to know it worked:)

Campos

Jürgen wrote:

Tiago Miranda wrote:

Could you please share with us how to roll back to a previous build?

I have linked your account to the previous build until we have a fix. When you now do a factory reset the old build will be installed.

Can you add my account to the previous build? We all have been waiting for a new version... 2 and 1/2 months for solving such an important issue should be enough.
Thanks

Campos

VikramK wrote:

0031 wrote:

@VikramK @lampard
Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

Done....

@Lynn06

Glad to know it worked:)

I'm on the 1.7.60! forget my previous post.
Can you add me?
Thanks

Nielsve

My tomtom runner 3 cardio are synch with app sometimes,
but doesn't update quick gps with bluetooth.
I forget my tomtom on the app and do synch again. But doesn't work.
(I have a have do a full reset to but it don't work).
Can you help me please?

Nielsve

I have version 1.7.53.
Before this update (old version) quick gps with bluetooth works.
Can you make 1.7.60 available to me also?
I waiting for your reply.

hermanplas

VikramK wrote:

@hermanplas, you too:)

-Vikram

It works now, thanks!!

ansarigi

Hello,

Can you please deploy 1.7.60 for me too? Unable to sync Spark cardio with Android phone and IPad

haasje12

Can you make 1.7.60 available for me too? I can’t sync my TomTom runner 2
with my iPad.

Alwinbakema

Hi everyone,
I see i am not the first having troubles with 1.7.53.
I Cannot pair my watch with my iPhone.
I see there is an software update available?
The only thing I see is short the pincode which disappears in one second.
Help, so i can run an sync afterwards.
Kr
Alwin

@VikramK I read in previous comments you can give acces to .60? Can you make this magic happen also for me? Hopefully I can use my watch where i bought it for.

Snoffels

I also struggling with version 1.7.53.

@VikramK @lampard Can you please put me on the 1.7.60?

Updated watch last night, now I can't pair with my phone.

Thanks

se_ww

I also have the same problem with 1.7.53 and an iPhone SE. I realise that 1.7.60 is still in testing, but given how bad the problems are with 1.7.53, could the latest code just be made available to all users? I think that would be a better experience for customers than having each one spend an hour trying to get the sync to work, then coming here and realising that the firmware is buggy and there's nothing they can do.