Software version Rollback requests | Battery issues | Runner & Spark watch series

11415171920105

Comments

  • MatMat
    MatMat Registered Users Posts: 1
    Apprentice Traveler
    Same issue for me. When's the bug being fixed?
  • judeep
    judeep Registered Users Posts: 6
    Master Explorer
    @VikramK @lampard
    Could you please make 1.7.60 available to me also please. Couldn't sync so reset and now can't connect at all.
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @tgspencer, I would advise you make your phone forget the watch and then start with a fresh pairing.

    @ShayV, I have sent you a private message could you reply to it?

    @Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

    @judeep, firmware v1.7.60 is available for download to you:)

    Regards
    Vikram
  • trishteh
    trishteh Registered Users Posts: 4
    Master Traveler
    Just an update. My Spark 3 now syncs automatically with the app when I start it up on my phone. Much better than 1.7.53.
  • ShayV
    ShayV Registered Users Posts: 4
    Neophyte Traveler
    VikramK wrote:
    @tgspencer, I would advise you make your phone forget the watch and then start with a fresh pairing.

    @ShayV, I have sent you a private message could you reply to it?

    @Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

    @judeep, firmware v1.7.60 is available for download to you:)

    Regards
    Vikram

    Working now!! Thanks
  • Lynn06
    Lynn06 Registered Users Posts: 7
    Master Traveler
    VikramK wrote:
    @judeep, firmware v1.7.60 is available for download to you:)

    Hello,

    Could you also make this firmware available to me also? I seem to be having the same problem. I don't see the firmware listed in the release notes. Where can I get this download from?

    Thank you!

    Lynn
  • Lynn06
    Lynn06 Registered Users Posts: 7
    Master Traveler
    VikramK wrote:
    @Lynn06, this is a known bug and our developers are working on a fix, in the meanwhile do you want me to roll back the firmware on your watch as a temporary solution?

    Apologies, I just read this part. What do you recommend? Failing back to an earlier firmware version, or moving to the next one?

    Thanks

    Lynn
  • judeep
    judeep Registered Users Posts: 6
    Master Explorer
    VikramK wrote:

    @judeep, firmware v1.7.60 is available for download to you:)

    Regards
    Vikram

    Thanks Vikram that worked a treat :relaxed:
  • Cindyc18
    Cindyc18 Registered Users Posts: 2
    Apprentice Traveler
    I have bought the watch for my woman. But i have the same problem.
    I can not connected the watch with Samsungs Galaxy s6 (tried 2 phones).
    Can you please share me the link to the new firmware.
    Thank you in advance
  • Sayo
    Sayo Registered Users Posts: 1
    Good morning,
    I'm having troubles with pairing my phone (Xiaomi mi5) with the watch tomtom adventurer. I updated the watch to the latest version and now when I try to pair on the app my sports, the watch shows the pin code to pair but the phone does not ask for that pin to be typed and finally the phone stops trying to connect. Could you give some help about this problem?

    Watch version: 1.7.53
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    @Cindyc18, @Sayo and @Lynn06, I have made the firmware v1.7.60 available for you guys. Test it and let us know how it goes...

    Regards
    Vikram:)
  • Cindyc18
    Cindyc18 Registered Users Posts: 2
    Apprentice Traveler
    @VikramK Thank you for the fast solution.

    I installed the firmware and the watch is now connected to the phone.
  • 0031
    0031 Registered Users Posts: 2
    Apprentice Traveler
    @VikramK @lampard
    Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.
  • Lynn06
    Lynn06 Registered Users Posts: 7
    Master Traveler
    Thank you Vikram for your help, I have now been able to pair my watch with my phone.
    Thanks,
    Lynn
  • VikramK
    VikramK Administrators Posts: 13,758
    Moderator
    0031 wrote:
    @VikramK @lampard
    Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

    Done....

    @Lynn06

    Glad to know it worked:)
  • Campos
    Campos Registered Users Posts: 8
    Legendary Explorer
    Jürgen wrote:
    Could you please share with us how to roll back to a previous build?
    I have linked your account to the previous build until we have a fix. When you now do a factory reset the old build will be installed.
    Can you add my account to the previous build? We all have been waiting for a new version... 2 and 1/2 months for solving such an important issue should be enough.
    Thanks
  • Campos
    Campos Registered Users Posts: 8
    Legendary Explorer
    VikramK wrote:
    0031 wrote:
    @VikramK @lampard
    Could you make 1.7.60 available to me also. Couldn't sync so reset and now can't connect at all.

    Done....

    @Lynn06

    Glad to know it worked:)
    I'm on the 1.7.60! forget my previous post.
    Can you add me?
    Thanks
  • Nielsve
    Nielsve Registered Users Posts: 3
    Neophyte Traveler
    My tomtom runner 3 cardio are synch with app sometimes,
    but doesn't update quick gps with bluetooth. :(
    I forget my tomtom on the app and do synch again. But doesn't work.
    (I have a have do a full reset to but it don't work).
    Can you help me please? :|
  • Nielsve
    Nielsve Registered Users Posts: 3
    Neophyte Traveler
    I have version 1.7.53.
    Before this update (old version) quick gps with bluetooth works.
    Can you make 1.7.60 available to me also?
    I waiting for your reply.
  • hermanplas
    hermanplas Registered Users Posts: 3
    Neophyte Traveler
    VikramK wrote:
    @hermanplas, you too:)

    -Vikram

    It works now, thanks!!
  • ansarigi
    ansarigi Registered Users Posts: 1
    Apprentice Traveler
    Hello,

    Can you please deploy 1.7.60 for me too? Unable to sync Spark cardio with Android phone and IPad
  • haasje12
    haasje12 Registered Users Posts: 1
    Apprentice Traveler
    Can you make 1.7.60 available for me too? I can’t sync my TomTom runner 2
    with my iPad.
  • Alwinbakema
    Alwinbakema Registered Users Posts: 2
    Apprentice Traveler
    Hi everyone,
    I see i am not the first having troubles with 1.7.53.
    I Cannot pair my watch with my iPhone.
    I see there is an software update available?
    The only thing I see is short the pincode which disappears in one second.
    Help, so i can run an sync afterwards.
    Kr
    Alwin

    @VikramK I read in previous comments you can give acces to .60? Can you make this magic happen also for me? Hopefully I can use my watch where i bought it for.
  • Snoffels
    Snoffels Registered Users Posts: 2
    Apprentice Traveler
    I also struggling with version 1.7.53.

    @VikramK @lampard Can you please put me on the 1.7.60?

    Updated watch last night, now I can't pair with my phone.

    Thanks
  • se_ww
    se_ww Registered Users Posts: 1
    Apprentice Traveler
    I also have the same problem with 1.7.53 and an iPhone SE. I realise that 1.7.60 is still in testing, but given how bad the problems are with 1.7.53, could the latest code just be made available to all users? I think that would be a better experience for customers than having each one spend an hour trying to get the sync to work, then coming here and realising that the firmware is buggy and there's nothing they can do.
This discussion has been closed.