Software version Rollback requests | Battery issues | Runner & Spark watch series
Comments
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OKeXPerience wrote:It's working perfect for me. Samsung Galaxy S7 edge, Manual synch. And the latest update is amazing0 -
Its more than 2 months since the release of 1.7.53.
Is anyone working on a fix, if so what is the current status?
Why is it taking so long ?
I see there is a build Version 1.7.58 can you direct me to it please?0 -
Unable to pair/sync after update to firmware v1.7.53 my RUNNER 30
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Hi @lampard! I have a TomTom Spark 3 with the software 1.7.53 that won't sync with my Iphone. Could you please offer me the update 1.7.60 to fix this problem? Thank you.0
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@lampardthanks updated to new version and connectivity is working. No dropping of Bluetooth connectivity0
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@lampard, I have been using the Spark 3 (purchased a few months ago) on 1.7.53. Although I could get it to pair with my Moto G4 Plus after many tries, the syncing is a bit of a hit and miss.
Sometimes, the sync works when I open the app and hit the down button on the watch from the clock screen. Other times, nothing happens and the phone is just waiting. And other times, it starts syncing but stops after 30%. And the sync is really slow.
Would 1.7.60 solve my problems? I am willing to try it.0 -
@Forrestrun @Pthtltat @andy4000 @RainerH @Diegogb @[email protected] You can connect your watch and the software with the old Bluetooth stack (v1.7.60) will be offered in Sports Connect. The battery life of the watch will be impacted by this software version if you are using the phone notifications feature.
@hermanplas Are there any issues with your watch?The software version 1.7.60 is a workaround for the users suffering from the pairing issue.
@cwjsmithCan you please PM me the email address to which you've linked your watch and I'll have a look at it?
Cheers, lampard0 -
@lampardDefinitely have the pairing issue with my iPhone 70
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Hi @lampard I have a TomTom Spark / Runner 2 with the software 1.7.53 that won't sync with my iPhone 7 Plus. Could you please offer me the update 1.7.60, or downgrade to whatever version, to fix this problem? Thank you!
Side issue: I have tried to login to this forum with my original email address, but it said my email or password is wrong or my account is blocked. If that's true, why could I still login to my sport connect account with the same email address and password? I now have to register with a new email address to post this reply...0 -
I’ve been trying to connect my watch (Runner 3 cardio) to the TomTom app on my iPhone SE. Whatever I try, it doesn’t connect. Abt insight would be greatly appreciated.0
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Please can you enable 1.7.6 for me too please.
Thanks0 -
Good Day
I have exactly the same problem.
The provided information is not satisfying me.
The watch was bought on the 6th of September 2017 and because of the problem facing I would like to return it.
How does this work ? Can I return it through the shop where I bought it and claim the money from the shop?
@lampard are you able to help please0
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