Software version Rollback requests | Battery issues | Runner & Spark watch series

Rod White

Hi Jürgen,

I've started a support call to have this rolled back (171031-xxxxxxx) , however if you can roll me back to 1.3 faster please do so.

I've had this watch for 2 days (of pairing nightmare) and I need this resolved so that I can enjoy this watch, and restore TomToms reputation and not return the watch for a refund. Syncing to my phone (for alerts while running) is priority 1.

Mod edit: Please do not post any personal information on a public forum!

Adelenevr

Hi. I am experiencing the same issue, neither my Iphone nor Android can connect to my runner3 after update. Any ideas how to resolve?

KCHan

hi Jurgen,

It seems my mobile apps got updated, i would like to give the new update another try, is it possible? i have asked u to roll me back to previous working one before in this very same chat.

hope it snot too much hassle, i think its a problem where the mobile apps version is not in sync with the watch firmware. but i need to confirm it.

CH

M. Larsson

Hi!

Jürgen helped med to roll back from 1.7.53 to 1.3.255. This was awhile ago, can someone update med what is happening. I would like to use the new cool features that comes with 1.7.53.. When is this possible?

Lourens86

Hi Jürgen, please roll me back to 1.3.255 as well. This new update is terrible.

Wiktor

I have the same problem as all of You, need to have an old version 1.3.255. Is it possible to do? New update makes that i can use and compare my phone with watch, even when i am restarting them. Regards.

Wiktor

Please roll me back to 1.3.255 version

Dzedaj

Hi Jürgen
Can you restore the previous version on my watch as well please? :?

Dzedaj

I got Huawei P8 (not lite) and i can't pair phone with watch ... please help me

Scup

Hello Jurgen, could you also restore my account to the 1.3 firmware? Many thanks, hoping TT has a fix soon.

Jürgen

Those of you who asked for a downgrade AND use the same email address for their watches as used here on the forum can now return to 1.3.255 with a factory reset.

nsmagt

Hi Jurgen,

Since upgrading to 1.7, my device has trouble connecting to the app on IOS, as well as to my bluetooth headset. Never had issues before. Tried factory resets, app reinstall, etc. to no avail. Could you please revert me to the previous 1.3 firmware? Thanks.

Jürgen

nsmagt wrote:

Hi Jurgen,

Since upgrading to 1.7, my device has trouble connecting to the app on IOS, as well as to my bluetooth headset. Never had issues before. Tried factory resets, app reinstall, etc. to no avail. Could you please revert me to the previous 1.3 firmware? Thanks.

Please send me a PM with the correct email address.

Jürgen

nsmagt wrote:

Hi Jurgen,

Since upgrading to 1.7, my device has trouble connecting to the app on IOS, as well as to my bluetooth headset. Never had issues before. Tried factory resets, app reinstall, etc. to no avail. Could you please revert me to the previous 1.3 firmware? Thanks.

After a factory reset your watch will be back on 1.3.255.

Scup

Thank you Jurgen! Rolling back to v1.3 firmware fixed connection issue!!

nsmagt

Thanks! That fixed it!

jawad

Hi All,
I want to reset my tomtom adventure watch to previous version as i have BT connections issues. Any ideas how to do it?

icemac

hi jawad,

ask Jurgen, He can "connet" You to old firmware.

Cheers, Maciek

Jürgen

jawad wrote:

Hi All,
I want to reset my tomtom adventure watch to previous version as i have BT connections issues. Any ideas how to do it?

When you now factory reset your watch you will return to 1.3.255.

polabvideo

Jürgen wrote:

Those of you who asked for a downgrade AND use the same email address for their watches as used here on the forum can now return to 1.3.255 with a factory reset.

Hi Jürgen,
I've been having the same issue since the last firmware update to the latest version 1.7.53. Could you revert me to the previous 1.3.255 version ? Note: my email of MySports account is different to the email in this form.
Please tell me if you need the other email.
Thank you.
Paolo.

Kev1980

Hi Jürgen, I have been rolled back to 1.3.255 for a while now due to the sync problems. I have however recently had a similar problem with my sons fit bit surge not syncing with his phone. Just like with the tom tom the code disappears from the fit bit watch once entered and the phone continues to say connecting and nothing. The phone screen TIMES out and it never connected. I changed the screen time out to 2 minutes and it paired first time. It now pairs every time as long as the screen time out delay is long enough. I don't know if it is just a coincidence but if you use a similar software problem it may offer some resolution?

Colin.oh

Hi Jürgen
Can you roll my watch back as well please. The battery is dying after 24 hours

poniard

Hi Jurgen,
My spark3 after updating to 1.7.53 build doesn't pair to mobile app.
Please roll back my watch to build 1.3.255.
Thank you.

Nguyen Quang

Dear Jurgen. Pls roll back my watch to the previous version 1.3.255. Many tks !

davy999

Hi Jürgen, i'm also having issues with the V. 1.7.53 update on my spark. Watch is unable to BT connect to my phone. Can i also get a rollback to the previous 1.3.255? Thanks in advance.