Same problem here. Just bought my Spark Cardio today, battery charged, firware upgraded to 1.7.53, TomTom Sports app installed on my iPhone. When I try to pair the watch to the phone, the watch briefly displays the PIN, then slides back to the left to the menu (PIN disappears) meanwhile the phone stays on the connection screen. Disappointed with TomTom on the very first day...
Heard back today, apparently a new update is available with a fix today. Can't wait to try later.
Same prob here too. After installing the 1.7.53 update, bluetooth sync with the Sports app on an iPhone 6S running iOS 11.0.2 is now broken.
Exact same issue as described here:https://en.discussions.tomtom.com/spark-and-spark-3-runner-2-and-runner-3-473/runner-3-bunch-of-problems-since-last-update-1-7-53-1028501/index1.html#post1191729
The other problem is that the watch seems to freeze occasionally, showing an old time. And yesterday morning when I put my hand over the watch to activate the light, it seemed to stay on for longer than usual. I think the time freezing and light staying on longer than usual seem to happen together.
If it's not fixed let me know if you want me to roll you back to the old build until we have a fix.
P.S.: After the reset you need to make your iPhone forget the watch in the iOS Bluetooth settings.
Tiago Miranda wrote:
Could you please share with us how to roll back to a previous build?
I have linked your account to the previous build until we have a fix. When you now do a factory reset the old build will be installed.