GO 5200 repeatedly shutting down and restarting
It starts with the drums, then the blue world map. It then displays "2 updates" and "show updates" buttons at the bottom of the screen, initially with the world map background, sometimes followed by the local map very briefly. After a few seconds the screen goes blank, then displays the update buttons again - initially on the world map background, then a blank background, then on the local map - before going blank again. This cycle is repeated twice more, then the device displays "shutting down" before restarting with the drums and world map again.
It makes no difference whether the device is charging or not.
I have tried restoring the device using TomTom connect as described elsewhere. Initially it seemed to be successful, and required the re-inputting of the WiFi password. It was stable at this point, but as soon as this was done the unit went back to the previous shutting down behaviour. I have tried again, and although is says it is restoring the device no progress appears to be made. Several hours have passed so far, it only took a few minutes before.....
The buttons displayed on the screen are not active.
Any suggestions gratefully received!
Answers
Welcome to the community!
We have seen some similar reports on the German forum and also a few on the English side.
As of now, we don't have a ticket for investigation but this problem has our attention.
In the meanwhile could you also report this to the customer service?
Thanks
Vikram
Superusers
@MartinAylward
Just a thought....
Instead of updating over Wi-Fi
Try updating over USB... See Option (2)
Have you got the device stuffed full of Maps... (400 MB is considered the bare minimum Free Space the more Free Space the faster the device will operate)...
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down Free Space...
Power Supply....
See... https://discussions.tomtom.com/en/discussion/comment/1662089/#Comment_1662089
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The NAV5 (Wi-Fi) devices like you’re Go 5200 normally update using Wi-Fi...
TomTom Video... Updating your navigation device using Wi-Fi®
If you have successfully connected your device to your Wi-Fi....
To check your Connection Speed, Signal Strength & Quality
On the Device... Tap 4Dot (.... Menu) --> Settings --> Wi-Fi
Tap on the Your Wi-fi name (The one Showing as connected)
A new Menu Page opens
On the left-hand side of the screen is your Wi-Fi Connection Status
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Tomtom NAV5 (Wi-Fi) devices will only connect to a 2.4GHz Wi-Fi network
All the update actions are executed on the device...
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If Wi-Fi is not available or is slow/unstable/unreliable.....
See Option... (2) Connect over USB
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Option... (1) Connected Wi-Fi
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
I always update my devices one Update at a time
The NavCore Application and QuickFixGPS updates are force ticked by Tomtom... Deselect any other updates like Maps, Speed Cams etc... Update the mandatory item/s first, when complete update the remaining items one at a time
Note... NAV(5 Wifi) devices connected over Wifi do not require MyDrive Connect to be running Even if myDrive is running you have no access the MyDrive Connect menu structures as used by the previous NAV3 & 4 devices
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Option... (2) Connected USB
If Wi-Fi is not available or is slow/unstable/unreliable.....
Tomtom recommend a minimum Wi-Fi download speed of 30Mbps
Updating your new NAV5 (Wi-Fi) device over USB will require "MyDrive Connect"
Get it here.....
www.tomtom.com/getstarted
Run MyDrive Connect.....
See... Note (1)
The NAV(5 Wifi) devices have no access the MyDrive Menu structures as used by the previous NAV3 & 4 devices
Connect your Device to a USB Port on your PC
Updating a NAV5 (Wi-Fi) device using USB is the same as using Wi-Fi, all of the update actions are executed on the device...
Tap the 4Dot(.... Menu) --> Setting --> Updates & New Items
Extra Maps are Installed/Maintained... Tap the 4Dot(.... Menu) --> Setting --> Maps
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Note... (1) MyDrive Connect will only show a "Splash screen" saying "Connect your device using Wifi" etc
If required you can close the 'Main Mydrive Window' showing the "Connect your device using Wifi" Splash screen... MyDrive Connect only needs to run in the background on the PC TaskBar[/i]
ATB YFM
The device has plenty of free space, but I cannot access the menu to find out exactly how much as the unit will not respond to presses on the menu key which is briefly displayed before it shuts down again. The text screen that is displayed after holding down the power button on start up shows total memory 431MB, available memory 308MB, internal flash size 15028MB if that's any help. Is there another way of accessing the settings menu in this situation?
I am using the TomTom supplied USB cable, the battery is showing as 100% charged on the text screen mentioned above, and the same behaviour occurs whether or not the device is charging - so it doesn't appear to be a charging or lead issue.
The issue seems more fundamental than a problem with updating. I have FTC here with download speed of around 38MB/s. Anyway I can't access the menu to go into the settings. Is there a way to do it via TomTom connect? I have only seen the option of restoring the device using this - which I have now tried several times and which doesn't have any effect.
I am an affected user from the german forum. The same problems occured with me exactly since the update to map version 10.35. I also have a GO 5200 WiFi.
Superusers
@bart613
Is the device full of Maps... (400 MB is considered the bare minimum Free Space the more Free Space the faster the device will operate)...
Tap 4Dot (.... Menu) --> Setting --> System --> About... Scroll down to Check the Free Space....
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I have found the NAV5 (Wi-Fi) devices to be a lot more responsive and stable if you Turn-off/Forget the Wi-Fi and only reconnect the Wi-Fi when updating....
Forgeting the Wi-fi on the device....
You can't actually turn-off the Wi-Fi but you can forget it, the device will still be monitoring for a Wi-Fi service but not Connecting & Syncing....
Tap 4Dot (.... Menu) --> Setting --> Wi-Fi... Tap on your Wi-Fi's Name (Screen top left)
Tap Modify --> Forget
Follow on-screen instructions to finish
Login with your Wi-Fi Password when you need to update the device
ATB YFM
Eventually I was sent a new replacement device, and although initially this was not set up correctly with the maps and services that I had purchased installed, I did eventually get them to correct this. So I was only without a usable device for about 7 weeks....
I thought that was the end of the matter, but I have since had 2 invoices from the carrier for returning the devices, and most recently another demand to return the device using exactly the same postage labels that failed before! I have politely declined and suggested That a supervisor discusses this with me if it is a problem.
I am concerned that TomTom seems to use a completely unsuitable delivery service for its repairs, and has failed to take any action about this despite my repeatedly pointing out the problem. Good luck if you have to make use of their support service!