can't find address on GO Navigation App

Gu2019

I have TomTom Go on an iPhone 6s with iOS 13. For the last month I haven't been able to find any addresses. Error message always the same - No Addresses Found. Have tried twice now uninstalling and reinstalling but no joy. Is there a fix for this as the product is not fit for purpose! The old version actually worked!

Gu2019

PS The Chat service doesnt work either. No ability to input text! Grrr

DougLap

Hi @Gu2019

Can you give a sample of the addresses you are having problems with.

Doug

Gu2019

Yes. Try TF9 2PP

DougLap

Hi @Gu2019

Both the App on my Apple SE with the latest OIS13.1 and App version and my GO5200 find that in Market Drayton.

Have you downloaded the UK South Map. If you have got it try deleting it and reloading it.

Doug