Change country in MyDrive Connect and Update time on the TomTom GO 620 WIFI

Richard_Bell Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
When I open the MyDrive on my Mac and look at my account, it shows that I'm in the U.K. when in fact I'm in Canada. On the website, when I log in, it shows that I'm in Canada. The big problem is that when I turn on my new GO 620, the time zone seems to reflect that I'm in the U.K.. How do I change the country on my Mac MyDrive program so that it shows I'm in Canada? For some reason you can't seem to change it at all.
Any help is welcome. Thanking you all in advance.


  • VikramK
    VikramK Administrators Posts: 13,713
    edited September 2019
    Hi Richard_Bell

    Welcome to the community!

    To change the country in MyDrive Connect-


    The time on the device is determined by the GPS satellites, so when you first start your device, it may need a few minutes to determine your position. In future, your position will be found much faster.

    To ensure good satellite reception, use your GO outdoors and keep it upright. Large objects such as tall buildings can sometimes interfere with reception.

    Vikram :)
  • YamFazMan
    YamFazMan Posts: 20,785
    edited September 2019

    Have you obtained a GPS Satellite lock ???
    If your device is showing a small Satellite Dish at the top of the Traffic Bar your device has not synced with the GPS Satellites and their Clocks

    Have you tried a Soft/Drum roll restart on the device ??? This restarts the devices Operating System afresh and Clears the on-board Memory Working Space....


    Charge the device for at least 2Hrs "OR" have the device plugged into a power supply
    Press and hold the on/off button until you hear a drum-roll sound then release the on/off button.
    You won’t lose anything; it’s just like rebooting your PC
    I use a Soft/drum-roll start after any upgrade large or small.
    It’s also useful to keep in mind for sorting out most minor niggles......

    If possible, for the for the First Satellite fix, go outside with a clear view of the Sky

    See... Time to first fix