I have puchased the upgrade offer Go Premium X with World maps etc. I cannot access these maps.

Veryveryannoyed Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
How can I access the services I have paid for? They are not showing in my services.


  • DougLap
    DougLap Posts: 9,833
    Hi @Veryveryannoyed

    Assuming that you mean that when you go into Settings/Maps on your Device and select Add a Map that non are listed to select from then this is usually a sign that your account needs sorting. If you look here tomorrow hopefully @VikramK or @lampard will be able to advise you that the account is sorted and what you need to do.

    If they miss this then you should contact Customer Support and they will deal with it.

    United Kingdom
    02079 490 134
    Monday - Friday: 9:00 a.m. to 5:30 p.

    Do not answer the questions but wait for an agent to answer.

    All the best.

  • VikramK
    VikramK Administrators Posts: 13,758
    Hi @Veryveryannoyed

    Welcome to the community!

    Subscriptions for your GO PREMIUM X have been fixed.

    Just do a soft reset and check for updates. Btw, you already have the latest map of Europe installed v10.35.