"Cannot use this map on this device United Kingdom & Ireland 822"
jamesbooker
Posts: 1 [Apprentice Seeker]
Hello,
I just updated the Renault Grand Scenic built-in TomTom from 8.842 to 8.843 using the instructions that came from renault (typed VIN number into TomTom site so no chance I got the wrong version)
Software update through TomTom HOME went fine, but once it was rebooted i get a red screen with the error message that the map can't be used.
Can anyone advise how to repair the map?
Thanks
I just updated the Renault Grand Scenic built-in TomTom from 8.842 to 8.843 using the instructions that came from renault (typed VIN number into TomTom site so no chance I got the wrong version)
Software update through TomTom HOME went fine, but once it was rebooted i get a red screen with the error message that the map can't be used.
Can anyone advise how to repair the map?
Thanks
0
Answers
Superuser
Hopefully @VikramK or @lampard can activate the map for you tomorrow.
Doug
Welcome to the community!
I am unable to reactivated a map because I don't find a device linked to your account.
Could you send me the serial number of the device through a PM, please?
Thanks,
Vikram
I have just received the dreaded message about not bein able to use map on this device. Europe-101350.
Please reactivate my map.
Thanks,
Robert R.
Superuser
You will have to wait for @VikramK or @lampard to sort this for you on Monday. Look back here then.
Doug
Welcome to the community!
I have reactivated the map in the backend. Just remove the existing map first using TomTom HOME and then download a fresh version that gets offered for download.
Regards
Vikram