"Cannot use this map on this device United Kingdom & Ireland 822"

jamesbooker
Registered Users Posts: 1 
Apprentice Seeker

Apprentice Seeker
Hello,
I just updated the Renault Grand Scenic built-in TomTom from 8.842 to 8.843 using the instructions that came from renault (typed VIN number into TomTom site so no chance I got the wrong version)
Software update through TomTom HOME went fine, but once it was rebooted i get a red screen with the error message that the map can't be used.
Can anyone advise how to repair the map?
Thanks
I just updated the Renault Grand Scenic built-in TomTom from 8.842 to 8.843 using the instructions that came from renault (typed VIN number into TomTom site so no chance I got the wrong version)
Software update through TomTom HOME went fine, but once it was rebooted i get a red screen with the error message that the map can't be used.
Can anyone advise how to repair the map?
Thanks
0
Answers
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1
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Hi @jamesbooker
Welcome to the community!
I am unable to reactivated a map because I don't find a device linked to your account.
Could you send me the serial number of the device through a PM, please?
Thanks,
Vikram0 -
Hi,
I have just received the dreaded message about not bein able to use map on this device. Europe-101350.
Please reactivate my map.
Thanks,
Robert R.0 -
Hi Robert_R
Welcome to the community!
I have reactivated the map in the backend. Just remove the existing map first using TomTom HOME and then download a fresh version that gets offered for download.
Regards
Vikram0