Smart media connect wont recognize SD card — TomTom Community

Built in car navigation

Smart media connect wont recognize SD card

Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
edited September 2019 in Built in car navigation
Hi. As above when I plug my sd card into the computer it is recognised but no files are present and when connecting to smart media connect the system doesn't recognise that the sd card is present so I have no maps and no way of getting past the the add device screen. HELP
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Answers

  • VikramKVikramK Posts: 11,908 Moderator
    edited January 2020
    Hi @Daviek1985

    Welcome to the community!

    Any chance that the card may have been formatted by mistake.

    There have to be some files present on the card which will enable MyDrive Connect to recognize it as a device.

    What does the storage memory for the card say?

    Regards
    Vikram
  • Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
    Yes it is a very real possibility. Some of the steps after it stopped working was to try formatting it
  • Daviek1985Daviek1985 Posts: 3 [Apprentice Seeker]
    Is there any way to reinstate the sd card?
  • VikramKVikramK Posts: 11,908 Moderator
    Hi @Daviek1985

    Re-initialisation of memory cards does not apply for the Smart Media Built in devices.

    It's not recommended to format the memory card which came with the device. At this point I would advise that you get in touch with the car dealer to sort this out.

    Thank you, Vikram
  • hecky5658hecky5658 Posts: 5 [Apprentice Traveler]
    Hi, I had the same problem. In the replies I saw that SD card should not be formatted. Well This really upset me to put it mildly.
    Ths is my story. I purchased a maps and cameras upgrade, which were downloaded without any problems. But when I tried to transfer info to SD card, I got a message saying that there was not enough memory and when I removed it and put it in the car it said no maps found! I called TOM TOM for help and the guy on the end told me to format the card!!! I did and now it is not recognised. How's that for service??? I made a purchase which I cannot use, in fact I am worse of, becasue at least I previously had outdated maps, now I have nothing..... Can anyone pleases help???
  • VikramKVikramK Posts: 11,908 Moderator
    Hi @hecky5658

    Sorry for the incorrect advice provided by our customer service.

    I reviewed your account and was not able to find the contact reference number. Could you send me the incident number through a private message , please?

    Thanks
    Vikram
  • KonradSKonradS Posts: 2 [Apprentice Seeker]
    Dear,
    I have bought smart 453 with built-in tomtom media system with North America map. Yesterday I bought Europe map and wanted to update my tomtom. Downloaded Smart Media Connect app, installed on my pc but despite the fact SD card inside my pc the app doesn't see that and wants USB connection to my device.
    Would you help me and provide a way to update my tomtom?
  • KonradSKonradS Posts: 2 [Apprentice Seeker]
    Any advice? I purchased map but cannot update?
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