GO PREMIUM X- Display will turn ON/OFF

Paolo67 Registered Users Posts: 1
New Seeker
edited December 2021 in Devices using Wi-Fi®
my GO PREMIUM X navigator turns the display on and off on its own


  • VikramK
    VikramK Administrators Posts: 14,710
    Hi @Paolo67

    Welcome to the community!

    I would want you to do a factory reset, just back up your favourites and route using MyDrive web first.

    Factory reset- Main Menu> Settings>System>Reset device

    Test is again on a planned route and let me know how it goes. :)

  • Londrino
    Londrino Registered Users Posts: 4
    Apprentice Traveler
    How if the device does not allow to use the menu?
  • VikramK
    VikramK Administrators Posts: 14,710
    Hi @londrino

    If the device does not allow you access the menu then please try a recovery mode-

  • YamFazMan
    YamFazMan UKPosts: 21,480

    The Previous NAV4 and Latest (NAV5 WiFi) devices are quite power hungry and can go into "Power saving mode" if not supplied with enough power

    When the device is In use they are designed to be always connected to a power supply
    The Tomtom supplied Power Adapter is rated at 5Volts 1.2Amps
    Even after you have recharged the device externally via a mains charger, when in use in the vehicle, they will still require being connected to a Tomtom supplied Power Adapter (Or a proven suitable 3rd party Power adapter)

    (1)... Do NOT attach them to a dashboard USB port in your vehicle as they normally only supply 500mAmp (0.5Amp) and are for data transfer and not supplying power: See... Note (1) & (2)

    (2)... Using a NONE Tomtom 3rd party underpowered or a mismatched cigarette lighter charger can cause the device to go into Power Saving Mode: See... Note (1)

    (3)... On the Models with a built-in SIM, the reduction of power to the SIM can cause the dropping of the traffic info: Note (3)

    Note (1)... At an (Undisclosed) percentage of battery discharge, the device will try to save its power requirements by dimming the screen and eventually powers off the device... Devices with a built-in SIM Card may also lose Live Traffic services
    Note (2)... A dashboard USB port can also fool a NAV4 Device into entering 'Updating Mode' and display the Connected to your Computer splash screen
    Note (3)... I tried connecting my Tomtom GO 6200 to my Cars USB port, checked the connection status it reports 'Connected over USB' --> 'GPRS (SIM) Disconnected'

    Try using the Tomtom supplied cable and Tomtom supplied Power Adapter
    The Charger Adaptor and USB Cable supplied by Tomtom WILL run and charge the device at the same time

    Many 3rd party Mismatched Charger Adaptors won't run and charge the device at the same time
    See... It's not simply a power thing.....

  • Londrino
    Londrino Registered Users Posts: 4
    Apprentice Traveler
    But this device just arrived , I installed 3 maps UK FRANCE IBERIA
    Setup everything tried the uk map was ok , but when I pressed to check the French map then the screen go mad . I'm using the power supply from my device this is nothing to do with power ! device go off for 3 seconds come back and not allow to use the menu .
    I have restored this device now for five times on MyDrive connect still the same problem.