Unknown Navcore Version error- Smart Media Connect
ajveiga
Posts: 1 [New Traveler]
Hello Tomtom,
The map I have installed on my Smart Media Connect has expired.
So I bought a new map, Spain & Portugal - Order number: 408xxxxxx. I uploaded the new map to the SD card through Smart Media Connect. Then I inserted the SD card into the car and let it update. About 30 minutes later the update gave an error. He said that kind of map was not valid for that device. I pulled the SD card out of the car slot and went back to the computer. Now I have an error also in Smart Media Connect application. Gives the following message:
"Unknown Navcore Version
The system software on your equipment is not recognized by the current environment. Make sure you install the compatible version. "
Can Tomtom help me?
Thanks
Antonio José Veiga
Mod edit: Please do not post any personal information on a public forum!
The map I have installed on my Smart Media Connect has expired.
So I bought a new map, Spain & Portugal - Order number: 408xxxxxx. I uploaded the new map to the SD card through Smart Media Connect. Then I inserted the SD card into the car and let it update. About 30 minutes later the update gave an error. He said that kind of map was not valid for that device. I pulled the SD card out of the car slot and went back to the computer. Now I have an error also in Smart Media Connect application. Gives the following message:
"Unknown Navcore Version
The system software on your equipment is not recognized by the current environment. Make sure you install the compatible version. "
Can Tomtom help me?
Thanks
Antonio José Veiga
Mod edit: Please do not post any personal information on a public forum!
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0
Answers
https://discussions.tomtom.com/en/discussion/comment/1244432/#Comment_1244432
Welcome to the community!
I would suggest that you contact customer service, they should be able to provide you with any updates on it.
Regards
Vikram