Unknown Navcore Version error- Smart Media Connect

ajveiga

Hello Tomtom,

The map I have installed on my Smart Media Connect has expired.
So I bought a new map, Spain & Portugal - Order number: 408xxxxxx. I uploaded the new map to the SD card through Smart Media Connect. Then I inserted the SD card into the car and let it update. About 30 minutes later the update gave an error. He said that kind of map was not valid for that device. I pulled the SD card out of the car slot and went back to the computer. Now I have an error also in Smart Media Connect application. Gives the following message:

"Unknown Navcore Version
The system software on your equipment is not recognized by the current environment. Make sure you install the compatible version. "

Can Tomtom help me?

Thanks
Antonio José Veiga

Mod edit: Please do not post any personal information on a public forum!

fergussion

sounds like they never found a solution yet
https://discussions.tomtom.com/en/discussion/comment/1244432/#Comment_1244432

VikramK

Hi @ajveiga

Welcome to the community!

I would suggest that you contact customer service, they should be able to provide you with any updates on it.

Regards
Vikram

SmartCicio

I've solved it.

Dougster73

HI there, I have same issue, how did you solve this issue?, Thanks

sunnysmart

dont know what is going on with tomtom, still no resolution of issue with navcore version ending 8059 and then yesterday I find this browsing the smart eq website

https://www.smart.com/gb/en/owners/smart-aftersales#2496

I downloaded and applied to my broken satnav via usb stick in the car, the sd card gets updated by this and SURPRISE I get an upgrade to navcore version ending 8060 and SMART MEDIA CONNECT starts working again.

but this time I am smarter, backed up the sd card using rlink explorer via this link

https://www.speakev.com/threads/free-europe-maps-for-r-link.15780/

AAARRRGGHHH, how long has this been on there , why didnt tomtom tell me about it...................