Start 25 - device does not recognise new destinations — TomTom Community

Start 25 - device does not recognise new destinations

Updated my Start 25 Satnav and now the device cannot recognise or search for new locations. Any location suggestions are for different countries but it gives me no options for Italy where I am.

I can navigate to old locations that are stored but nowhere new.

Any ideas much appreciated. I have a long drive this coming Tuesday and would like to get it working.


  • LochfrassLochfrass Posts: 15,032
    Hi and welcome to the Forum

    Press and hold the power button for 30 seconds until you hear the drum sound and the unit restarts.

    If this doesn't help make sure that under Menu/Settings/switch map the map is selected correctly
  • DougLapDougLap Posts: 8,003

    When you select search is there a Countries flag top Right. If so then click o it to select the country you want to search in.

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