No more heartbeat displayed on my TomTom Runner (sensor in watch) — TomTom Community

No more heartbeat displayed on my TomTom Runner (sensor in watch)

Patrick510Patrick510 Posts: 2 [Apprentice Traveler]
edited September 2019 in Runner & Multi-Sport
When i do a test MENU - SENSORS - HEART - ON only stripes are displayed. No more bpm/min. Its like the watch never finds a heartbeat. did a hard reset but still have the problem.
Help please


  • tfarabaughtfarabaugh Posts: 16,683
    Sounds like your HR sensor died. If you are still under warranty, contact Support, otherwise a factory reset is basically the only other option and if that did not help it is time for a new watch (not from TT Sports, they went out of business almost 2 years ago).

    To get in touch with Customer Support, choose Contact Us at the bottom of this page, select the service required and the product name and click Contact Customer Care and then Email Us (only available after hours) or Chat (only available in business hours in India). There is no longer phone support available for the sports lineup.
  • Patrick510Patrick510 Posts: 2 [Apprentice Traveler]
    The watch is 5years old I think. Thanks for your answer. Indeed I will buy a new one.
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