MyDrive crashes with ios13

will_nicol
will_nicol Registered Users Posts: 4
Master Traveler
When will there be an update for MyDrive as it has logged me out and won’t let me log in with ios13 update? It just keeps crashing when I click sign in, meaning I can’t get any traffic or camera updates.

Comments

  • dhn
    dhn Posts: 33,382
    Superuser
    Tomtom is working on a new software release...….
  • Ad187uk
    Ad187uk Registered Users Posts: 1
    New Traveler
    having the same problem
  • dickcuzzer
    dickcuzzer Registered Users Posts: 1
    New Traveler
    Same here, most annoying as can’t preplan on iPhone and get traffic updates on 620 as my drive app has to work to allow this. a fix soon would be good
  • Hanshenrik1
    Hanshenrik1 Registered Users Posts: 28
    Prominent Wayfarer
    TomTom has to update mydrive app very quickly.Otherwise the tomtom go is without important features :traffic and my drive.Tomtom has known the problem with the update 13,0 for a long time.why do they not handle?Can not recommend anyone to by the new go models before the app is updated.
  • LloydRhino
    LloydRhino Registered Users Posts: 2
    Apprentice Traveler

    dhn wrote: »
    Tomtom is working on a new software release...….

    But when will it be released? Now 4 days with no Traffic updates!!
  • will_nicol
    will_nicol Registered Users Posts: 4
    Master Traveler
    They’ve finally released an update and it works!!!!!!
  • Hanshenrik1
    Hanshenrik1 Registered Users Posts: 28
    Prominent Wayfarer
    After the update of the app it does not crash any longer.I can now not connect my iphone version 13,0 with my newly updated go essentiel.Really frustrating.What to do?
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Hanshenrik1

    If you have not done so already I would completely delete all Bluetooth settings in the Essential and Forgetting on the Phone. Then after turning both devices Off and On then re link them

    Doug
  • Pwullner
    Pwullner Registered Users Posts: 5
    Apprentice Traveler
    How many days must be wait for the update????????
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Pwullner

    If you are talking about the My Drive App update it is out.

    Doug
  • Hanshenrik1
    Hanshenrik1 Registered Users Posts: 28
    Prominent Wayfarer
    Blutooth , my drive withth traf :) fic is now working proberly.
  • DougLap
    DougLap Posts: 9,833
    Superuser
    Hi @Hanshenrik1

    Pleased to hear your sorted.

    Doug