TomTom Start 25 No Map And Can't Be Updated
koljofanto
Registered Users Posts: 2 
Apprentice Traveler
Apprentice Traveler
I've a TomTom Start 25 which had the full European map and worked fine. 2 days ago I went to update it and was told the latest maps were too large so had to choose a zone instead. Looking at the map icons, the East Europe Zone covered the East Europe and some EU countrys , which is what I need, so I installed it.
I then tried to navigate in the Italy and found that it doesn't actually contain the map!!! I find the SW map has gone so I no longer have map available and everything has disappeared.
On TomTom MyDrive Connect not showing for map update, how to solve this Problem?
SN: BQ
I then tried to navigate in the Italy and found that it doesn't actually contain the map!!! I find the SW map has gone so I no longer have map available and everything has disappeared.
On TomTom MyDrive Connect not showing for map update, how to solve this Problem?
SN: BQ
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0
Best Answer
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Hi @koljofanto
Welcome to the community!
Asked the team to make some changes in the backend, just do a soft reset and check for updates in MyDrive Connect.
The fresh map should be offered for download.
Regards
Vikram
1
ModeratorAnswers
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Hi @koljofanto
Welcome to the community!
Asked the team to make some changes in the backend, just do a soft reset and check for updates in MyDrive Connect.
The fresh map should be offered for download.
Regards
Vikram
1 -
Problem is solved, map is installed.
Thanks a lot1 -
How do I do a soft reset?
0 -
Hi @kyleklemcke2019
Turn your unit on and when working Press and hold the ON/OFF button for about 20 seconds plus until you hear the drumroll sound at which point let the button go. If you see a screen with white writing on it you have held the button too long and need to start again. The unit will boot up as a result it can sort out some minor issues as it tidies up the software files.
Doug1
