Problem with map message on GO 750 live — TomTom Community

Problem with map message on GO 750 live

ddodgemanddodgeman Posts: 3 [Apprentice Traveler]
edited September 2019 in Map purchase & installation
I’ve just updated my device as I recall seeing a message there were updates available at the beginning of summer.
Several updates were transferred from pc to unit via the Tom Tom home site
All seemed well but now I am on start up being given a choice of 2 maps Europe and Europe 2gb
Before it just loaded the map unfortunately if I click either of these options I get the message “problem with map you cannot use this map on this device: Europe 100099 or europe_2gb-85. Can someone please help me. Just wanted to have latest version available to this older unit but now wish I had t bothered as seem to have bricked it. When I looked at the files in explorer on the pc the internal memory seems full don’t know if that’s relevant but I saved the maps to the memory card anyway??
I see on here people have received help to get back up and running so am really hopeful there is something that can be done (especially as I’m travelling tomorrow) thanks in advance

Best Answer


  • ddodgemanddodgeman Posts: 3 [Apprentice Traveler]
    Thanks vikram really appreciate your help. sorry to be dumb but can you tell me where the map is located in order for me to delete it and what I should look for in terms of folder name. Thanks in advance
  • ddodgemanddodgeman Posts: 3 [Apprentice Traveler]
    Hi Again.

    I managed to work it out. Didn’t seem to need to delete map (otherwise new map didn’t prompt itself when it didn’t see one there already - bit of trail and error)
    Now have maps back on device

    Thanks Vikram for your help
    Now I can go on my trip and avoid a lot of stress trying to work out where on earth im going

    Cheers :)
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