Bluetooth connectivity issues for Wi-Fi devices and iOS 13 - Page 22 — TomTom Discussions

Bluetooth connectivity issues for Wi-Fi devices and iOS 13

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Comments

  • Harmvanveghel
    Harmvanveghel Registered Users Posts: 25
    Master Explorer
    the ios mydrive app states the devices it supports, the rider 500 and 550 are not in the list ???
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    edited February 2021
    Not really surprising, especial as Tomtom doesn't support the Rider 500 and 550. They might sell the 500 / 550 but they don't support the 500 and 550 :(
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    Nigel A wrote: »
    Not really surprising, especial as Tomtom doesn't support the Rider 500 and 550. They might sell the 500 / 550 but they don't support the 500 and 550 :(

    .....no comment
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    App updated today with ‘bug fixes’.....
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Is there anyone out there, who doesn't have a life, going to bother trying this ? ;)
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Bugger couldn't resist it ! Yes its working again ! No I'm not sitting up for another hour to see if it still is ! ;) Will try it again tomorrow !
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Its not working....
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Checked the 500 this morning ! same setup ! Oh yea no phone , messaging etc. I really must learn the the rider 500 is a wast of time and space.
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    edited February 2021
    not working....bleah!! I am disgusted.

    After 2 minutes the BT connection go up and down, up and down....

    For my curiosity, I tried the Rider 550 with Samsung Galaxy A10 of my wife, and all work fine

    I have more desire to switch to a Garmin Zumo XT...
  • aliasGEB
    aliasGEB Registered Users Posts: 40
    Renowned Wayfarer
    Confirm.. I'm using since months an Android one only for my Bike!!! I have my iPhone plus and android one.. Samsung A10 too.. it works very well and cost is very poor... anyhow this mean TT is not able to solve the compatibility issues... Shame.. Shame ... Shame
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    edited March 2021
    I have update to the last version MyDrive app and Rider 550....nothing seems to have changed

    Same problems, same unstable BT connection with iPhone 12 Pro Max and iOS 14.4....
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    edited March 2021
    Did they implement today my/ours workaround???
    8650i5p9ahh3.jpeg
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    i think that they workaround isn't working.... with my device the BT connection is very unstable also after the last update.
  • aliasGEB
    aliasGEB Registered Users Posts: 40
    Renowned Wayfarer
    Disgusted!!!
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    Since being on Med leave and not needing a GPS on a daily basis, I just check my GO for new updates to keep the unit up to date. Have had issues with compatibility for a Long time. Now, if I need it, it's just for basic directions. No bells or whistles.
    I remember using it in our Italy road trip 2 years ago and it sent me on a route that got me squeezed in between buildings so tight, that we had to retract the side view mirrors to s, close to get thru. A 'hair raising' experience... We laugh about it now.
    The TT is a nice dash ornament..!!
  • GuntherV
    GuntherV Registered Users Posts: 12
    Legendary Explorer
    I’ve updated mydrive and the firmware of my TT rider 500. Bluetooth connections are rather stable when I switch the hotspot on. Mydrive still says my device is out of reach, and furthermore, since the firmwareupdate, the sensitivity of the screen (even with ‘no gloves’ on) is waaaaay too high. It took me 10 minutes to enter my WiFi password….
  • GuntherV
    GuntherV Registered Users Posts: 12
    Legendary Explorer
    Correction : Bluetooth is still unstable :-(
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Does this update do anything ? or does it make it even worse ? Not sure whether to try it or not. Rider550 and iphone.
  • GuntherV
    GuntherV Registered Users Posts: 12
    Legendary Explorer
    edited March 2021
    In my experience the firmware update of the device has made it almost impossible to click the correct icon or letters, because the sensitivity is too high
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Hi GuntherV, sensitivity adjustment no help? I'm tempted to try the update, but have little faith in Tomtom. Opinions anyone else ?
  • GuntherV
    GuntherV Registered Users Posts: 12
    Legendary Explorer
    No, set it to ‘no gloves’ and even looking at the screen triggers a reaction :-). And that worked fine before the update of the firmware
  • kevinseddon
    kevinseddon Registered Users Posts: 1
    Apprentice Seeker
    Just bought a Rider 550 and reading about the problems with Live Traffic and iPhone. I have iPhone 7 with IOS 14.4. Would be pleased to hear whether these problems still exist and if so is there a workaround? Also does the same problem exist on Android phones? Thanks
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    I have a rider 550 and iphone. No the problems have not been solved, there is a work around that will give you traffic but you wont get Bluetooth phone calls / messaging. I don't think Tomtom know enough about this sort of technology to solve the problems. Its still a nice unit if you accept it as a dumbed down cheapo version of the Rider 400. Unfortunately its no exactly cheap.
  • Strommino
    Strommino Registered Users Posts: 9
    Apprentice Traveler
    how is it possible that TomTom, the market leader, cannot get his device to work with iOS Bluetooth? Yet garmin, with his new zumo XT has no problems whatsoever! the MyDrive app does not allow you to import gpx files into it by sharing from other apps, why is garmin able to do this? I will have to abandon TomTom unfortunately, too many problems with this new series ...
  • Kunoro14
    Kunoro14 Registered Users Posts: 7
    Apprentice Traveler
    edited April 2021
    this is a comment in response to a complaint found on fb 2h ago
    "Hi Lars,
    We sincerely apologize for all the inconvenience caused in this matter. To resolve the issue, we recently released an update on both the Mydrive app and the device. We request you to install these updates and then start a fresh pairing. Test the connectivity and if you still face any issue please send us a private message with the serial number of your device and your registered email address and we will assist you accordingly.
    ^TomTom"

    Has anyone tried to do the pairing?