Bluetooth connectivity issues for Wi-Fi devices and iOS 13

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Comments

  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    That's the most frustrating thing about the 550, whatever you try, works for a short while, then packs up again. Then its back to the old work around to get it partially working. This is totally beyond Tomtoms knowledge and ability, as for the "PLEASE HELP US" Don't bother holding your breath. :(
  • YamFazMan
    YamFazMan Posts: 20,505
    Superuser
    edited January 2021
    Hi
    @2019TracerGT
    Welcome to the site....
    There's an unresolved problem with the Apple iPhone iOS 13 & 14 and the and the MyDrive App's advanced Smartphone features... If you can live without the bells & whistles of the MyDrive App...
    Just use a straight simple Bluetooth Connection....

    Some tips you may want to see/try....
    Here... https://discussions.tomtom.com/en/discussion/comment/1741299/#Comment_1741299

    Stay Safe... ATB YFM
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Group, after 1 year app was today UPDATED.

    Lets try.....
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    My god it looks like issues are fixed! The setup for BT is now different and after 3 restarts of rider550 all seems to work.

    So it confirms TomTom was the problem
  • 70dodgert426h
    70dodgert426h Registered Users Posts: 4
    Master Traveler
    I have just updated the My Drive App. I have an IPhone second gen se using iOS 13.5.1. This phone has never connected since I bought it. With updated app and fresh Bluetooth pairing it's connected every time. Like jures said finally after a year wait it appears to be fixed.
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    The connectivity problem is not fixed for me. I have rider 550 and iPhone 12 Pro Max (iOS 14.4)
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    I have also 14.4 - its fixed. Erase all pairing and pair through app. Pairing is now very straight forward and dont forget to approve the ‘second bt pairing’ during process and return to app to finish.
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Also as aleays iphone hotspot must be enabled, as Tomtom uses iphone bt hotspot.

    Not wifi!
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    i have erased all pairing and i have create new through app but the problem is the same. On my iphone i see 2 rider 550 BT connection and one of this don't work correctly..:-(
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Bloody hell !!!! it actually works !!!! Fingers crossed that it keeps working. Have got Bluetooth and wifi hot spot enabled on the phone and app. Will try it out a few times during the day, As for actually going anywhere, well that a different problem !!! Wow!
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    i have erased all pairing and i have create new through app but the problem is the same. On my iphone i see 2 rider 550 BT connection and one of this don't work correctly..:-(
    Because you dont have hotspot up probably
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Nigel A wrote: »
    Bloody hell !!!! it actually works !!!! Fingers crossed that it keeps working. Have got Bluetooth and wifi hot spot enabled on the phone and app. Will try it out a few times during the day, As for actually going anywhere, well that a different problem !!! Wow!
    No need for wifi connection
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    edited January 2021
    jures wrote: »
    i have erased all pairing and i have create new through app but the problem is the same. On my iphone i see 2 rider 550 BT connection and one of this don't work correctly..:-(
    Because you dont have hotspot up probably

    yes, i have only BT hotspot enable.

    What is exactly the procedure that you have performed?
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Oh well that was fantastic for a little while, Got the 550 out this afternoon, switched on, second Bluetooth channel "connecting" / "not in range" Thought it was too good to last :(
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    Nigel A wrote: »
    Oh well that was fantastic for a little while, Got the 550 out this afternoon, switched on, second Bluetooth channel "connecting" / "not in range" Thought it was too good to last :(

    ah ok...also for me. No news for this update...TomTom a disaster
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    I really don't understand, worked perfectly this morning, turned both devices on / off / turned upside down / pointed north south etc. worked perfectly every time. Turned on this PM same settings no changes and...... Back to where I was, what a wast of time. :(
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    What's the point of having 'hi-tech' products if you can't have Hi-tech bells and whistles...?? I haven't tried my GO yet...haven't been needing GPS.
  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    edited January 2021
    Nigel A wrote: »
    I really don't understand, worked perfectly this morning, turned both devices on / off / turned upside down / pointed north south etc. worked perfectly every time. Turned on this PM same settings no changes and...... Back to where I was, what a wast of time. :(


    mydrive is buggy and probably the devices are no longer compatible with Ios13+...sad but true. The only change in the last update is the support for a new model (GO Discover)

  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Same here - problems are back. I cant believe this - it really worked. Now its gone.
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    OK my first discovery. there is a warning message on iphone that BT will interfear Wifi connection. Turn off WIFI on phone - and try then.
    It looks like Wifi if turned on phone 'overtakes' BT. If this is the case ,then OK, because we want BT on bike and dont need wifi on phone at that time. The whole point is to use BT connection for GPS and mobilmobile data of phone at that time.

    Yes - and vice versa. When you turn on Wifi on phone, the BT connection on gps disconnects - this seems is it. If I do that then I turn off wifi on phone, turn off/on BT and connection to gps is back
    Please try with wifi on phone TURNED OFF several times
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    But defenetely tomTom again released a non verified app....its up and down
  • Nigel A
    Nigel A Registered Users Posts: 123
    Renowned Trailblazer
    Yes - and vice versa. When you turn on Wifi on phone, the BT connection on gps disconnects - this seems is it. If I do that then I turn off wifi on phone, turn off/on BT and connection to gps is back
    Please try with wifi on phone TURNED OFF several times[/quote]

    Yup worked again.... for nearly 20 seconds ! What a wast of time, now sod all works again, will go back and use the original work round. Thanks for your attempts Jures, and others, but I think we are all wasting out time. And thank you Tomtom, for sod all.
  • jatco
    jatco Registered Users Posts: 93
    Outstanding Wayfarer
    So much for that......!!
  • jures
    jures Registered Users Posts: 102
    Sovereign Trailblazer
    Nigel A wrote: »
    Yes - and vice versa. When you turn on Wifi on phone, the BT connection on gps disconnects - this seems is it. If I do that then I turn off wifi on phone, turn off/on BT and connection to gps is back
    Please try with wifi on phone TURNED OFF several times

    Yup worked again.... for nearly 20 seconds ! What a wast of time, now sod all works again, will go back and use the original work round. Thanks for your attempts Jures, and others, but I think we are all wasting out time. And thank you Tomtom, for sod all.
    [/quote]
    True, I am also backo to my original workaround (and back to Garmin) tomtom will go back tondrawer

  • Luigimita82
    Luigimita82 Registered Users Posts: 18
    Outstanding Wayfarer
    edited February 2021
    will be interesting to understand if the new discovery will suffer the same problem or not....