Cant use Map on this device
mattcra
Posts: 2 [Apprentice Traveler]
Hello,
I've got a 2013 Renault Scenic. It looks like the SD card for the sat nav has become corrupted. My Satnav goes into a reboot loop. When I plug the SD card into my computer I'm unable to access the card.
I got another SD card and restored my backup. Now when I plug the SD card back into the Satnav I receive the message that the United Kingdom and Ireland maps can not be used on this device.
I've tried performing a restore twice using the TomTom Home and manually copying the contents to the SD card, with no luck
Does anyone have any ideas on how I can fix this, please?
Kind regards
Matt
I've got a 2013 Renault Scenic. It looks like the SD card for the sat nav has become corrupted. My Satnav goes into a reboot loop. When I plug the SD card into my computer I'm unable to access the card.
I got another SD card and restored my backup. Now when I plug the SD card back into the Satnav I receive the message that the United Kingdom and Ireland maps can not be used on this device.
I've tried performing a restore twice using the TomTom Home and manually copying the contents to the SD card, with no luck
Does anyone have any ideas on how I can fix this, please?
Kind regards
Matt
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Best Answer
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VikramK
Posts: 11,146 
Moderator
@mattcra
Hi Matt
Welcome to the community!
I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.
On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349
Could you try the steps 1/2/3/4
Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.
Regards
Vikram
5
Answers
Hi Matt
Welcome to the community!
I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.
On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349
Could you try the steps 1/2/3/4
Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.
Regards
Vikram
That worked a treat I now have my Sat Nav back. Thank you for your support.
Kind regards
Matt
Please help. I just bought a Renault Scenic as well, and I have the same problem, UK and Ireland, this map can't be used on this device. Is it possible to activate a map for me as well? Thanks in advance.