Cant use Map on this device

mattcra

Hello,

I've got a 2013 Renault Scenic. It looks like the SD card for the sat nav has become corrupted. My Satnav goes into a reboot loop. When I plug the SD card into my computer I'm unable to access the card.

I got another SD card and restored my backup. Now when I plug the SD card back into the Satnav I receive the message that the United Kingdom and Ireland maps can not be used on this device.

I've tried performing a restore twice using the TomTom Home and manually copying the contents to the SD card, with no luck

Does anyone have any ideas on how I can fix this, please?

Kind regards

Matt

VikramK

@mattcra

Hi Matt

Welcome to the community!

I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.

On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349

Could you try the steps 1/2/3/4

Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.

Regards
Vikram

VikramK

@mattcra

Hi Matt

Welcome to the community!

I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.

On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349

Could you try the steps 1/2/3/4

Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.

Regards
Vikram

mattcra

Hello Vikram,

That worked a treat I now have my Sat Nav back. Thank you for your support.

Kind regards

Matt

Canlum

Hello @VikramK

Please help. I just bought a Renault Scenic as well, and I have the same problem, UK and Ireland, this map can't be used on this device. Is it possible to activate a map for me as well? Thanks in advance.