Cant use Map on this device

mattcra
Registered Users Posts: 2 
Apprentice Traveler

Apprentice Traveler
Hello,
I've got a 2013 Renault Scenic. It looks like the SD card for the sat nav has become corrupted. My Satnav goes into a reboot loop. When I plug the SD card into my computer I'm unable to access the card.
I got another SD card and restored my backup. Now when I plug the SD card back into the Satnav I receive the message that the United Kingdom and Ireland maps can not be used on this device.
I've tried performing a restore twice using the TomTom Home and manually copying the contents to the SD card, with no luck
Does anyone have any ideas on how I can fix this, please?
Kind regards
Matt
I've got a 2013 Renault Scenic. It looks like the SD card for the sat nav has become corrupted. My Satnav goes into a reboot loop. When I plug the SD card into my computer I'm unable to access the card.
I got another SD card and restored my backup. Now when I plug the SD card back into the Satnav I receive the message that the United Kingdom and Ireland maps can not be used on this device.
I've tried performing a restore twice using the TomTom Home and manually copying the contents to the SD card, with no luck
Does anyone have any ideas on how I can fix this, please?
Kind regards
Matt
0
Best Answer
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@mattcra
Hi Matt
Welcome to the community!
I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.
On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349
Could you try the steps 1/2/3/4
Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.
Regards
Vikram5
Answers
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@mattcra
Hi Matt
Welcome to the community!
I have activated a map for your device.. So it should be offered for download when connected to TomTom HOME.
On this FAQ:https://uk.support.tomtom.com/app/answers/detail/a_id/18349
Could you try the steps 1/2/3/4
Post that instead of installing the map from the back up stored on the computer try to check for updates. The UK and ROI map should be offered for download.
Regards
Vikram5 -
Hello Vikram,
That worked a treat I now have my Sat Nav back. Thank you for your support.
Kind regards
Matt1