Watch screen distorted

AaronJoey
AaronJoey Registered Users Posts: 1
New Seeker
edited January 24 in TomTom Sports
I have the same issue. I had the watch untouched on a table for 1 week and then this happened. I read here same thing happened to somebody too after a period of non-active time. It seems the watch does not like not doing any sports :disappointed:
  • Factory reset did not solve (a bit clearer for some hours maybe)
  • Getting worse and worse as time goes (some days)
  • No solution or recommendation found on the internet
  • A replacement guide here: https://www.ifixit.com/Device/TomTom_Runner but no one knows where to buy the parts...
  • This pic shows the best condition right after a factory reset.





Comments

  • tfarabaugh
    tfarabaugh Posts: 16,938
    Superuser
    The watch is dead. The screen is gone and TomTom Sports does not offer a repair service. They went out of business almost two years ago and ceased all production and development and severely curtailed support. Unless it is under warranty (which is unlikely) it is time to move on to another brand.
  • adoehring2
    adoehring2 Registered Users Posts: 1
    New Seeker
    My Spark 3 was warranty replaced in May due to the battery issue! Now I have a new one that is going through this same screen glitching issue. I did the factory reset and no change! I use my watch a lot. I can't believe that it didn't even last 6 months!!! And now I can't connect with anyone at support!
  • lampard
    lampard Administrators Posts: 5,954
    Moderator
    Hi @adoehring2

    Welcome to the Community! You can get in touch with the support via email or chat, see the link here: https://us.support.tomtom.com/app/contact/p/4296

    Regards, lampard